Customer Care Manager jobs in Singapore

About Us

Metta Home for the Disabled (MHD) and our two Day Activity Centres (DACs) in Woodland and Hougang provide care and training for adults with intellectual disabilities. Our programmes focus on helping beneficiaries gain independence and improve their quality of life through daily living skills, therapy, and social engagement.

The Disability Care Manager is responsible for leading the operations and care management of the Home and two DACs. The role requires strong leadership, operational oversight, and collaboration with caregivers, staff, and external partners to ensure the delivery of high-quality care and compliance with regulatory standards.

• Oversee the daily operations of the Home and two DACs.
• Collaborate with caregivers and staff to develop and implement clients’ programme plans that promote functional growth and independence.
• Plan and schedule programme activities, coordinating support services such as recreation, therapy, and occupational therapy (OT).

• Maintain accurate records, prepare reports, and manage relevant correspondence.
• Conduct quarterly Disabilities Care Committee meetings.
• Ensure compliance with MSF’s standards of care for adult disability homes and DACs, ISO guidelines, and internal policies.
• Prepare and submit the annual financial budget, including manpower and capital requirements.
• Monitor financial expenditures to remain within the approved budget.
• Evaluate and verify staff performance through regular reviews of work assignments and techniques.
• Coordinate team activities by scheduling work assignments, setting priorities, and providing direction to staff.
• Identify staff development and training needs and ensure training is provided.

• Recruit, select, and assign staff while ensuring equal employment opportunities in hiring and promotion.
• Act as a liaison with funders, community partners, schools, and workshop programmes.
• Build and maintain strong partnerships with external stakeholders to support the organisation’s mission.

• Perform other related tasks as assigned by the management.

• Degree or Diploma in a relevant field.
• At least 3–5 years of supervisory or management experience, preferably in disability or residential care.
• Passion for serving persons with special needs.
• Skills & Attributes:
  • Strong leadership and people management skills to oversee a multi-disciplinary team.
  • Excellent organizational and administrative abilities.
  • Knowledge of regulatory compliance and budgeting.
  • Effective communication and stakeholder engagement skills.

At Metta, you will be part of a dedicated team making a meaningful difference in the lives of adults with intellectual disabilities, empowering them to achieve their fullest potential.