Customer Care Manager jobs in Singapore
Case Manager, Care Coordination & Advocacy
THYE HUA KWAN MORAL CHARITIES LIMITED
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GIFTANO PTE. LTD.
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Senior Client Advisor
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Senior Customer Service Representative
WT MICROELECTRONICS SINGAPORE PTE. LTD.
Customer Service Officer
TAT LEE ENGINEERING PRIVATE LIMITED
Customer Service Specialist – Day Shifts & Weekends
HANDPHONESHOP PTE. LTD.
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PEOPLE PROFILERS PTE. LTD.
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IGOLF ACADEMY PTE. LTD.
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Customer Care Manager
Job summary
A global beauty company based in Singapore seeks a candidate to lead the identification and implementation of omnichannel customer care initiatives. The role involves aligning with global teams and facilitating effective change management processes. Responsibilities include regular communications with stakeholders, training teams, and supporting the deployment of new customer care processes. Ideal candidates will have experience in customer care and exemplary communication skills.
Qualifications
- Experience in customer care and process improvements.
- Strong communication and alignment skills with teams.
- Ability to train and upskill teams in new processes.
Responsibilities
- Identify and implement customer care initiatives to enhance efficiency.
- Align with global teams regarding customer care.
- Support the deployment of new Customer Care processes.
Main duties
Identify and implement omnichannel customer care initiative be it tools, processes or operating model that can enhance efficiency and improve the customer experience across channels
Ensure the alignment between O2D global team and SAPMENA/China related to Customer Care
Regular alignment with Customer Care Program Director and Global & Local Commerce community
Regular exchange with Country Customer Care stakeholders to facilitate roadmaps, priorities and dependencies alignment
Arbitrate key decisions related to Customer Care design orientations and project management
Solve questions and arbitrage of Customer Care process in O2D
Submit arbitrations to the Zone Program Management Committee if needed.
Support & control the overall deployment of the new Customer Care O2D processes
Pilot implementation of O2D Customer Care processes in coordination with Readiness NEO Team and the countries
Support country/entities deployments progress
Contribute to all required change management actions for Customer Care in SAPMENA, in coordination with the NEO Head of Change Management and NEO Zone HR/Change Lead
Change agent for the zone O2D stakeholders
Manage the O2D organizational effectiveness in SAPMENA
Train and upskill the Order to cash community with the SAP HANA or any transformation system and process
Build a close community within the O2D team across the zone to encourage cross sharing and continuous upskilling
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.