Customer Care Manager jobs in United States

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Date: 8 Apr 2025

Location:

Bangkok, TH Manila, PH Hanoi, VN Jakarta, ID Ho Chi Minh City, VN Kuala Lumpur, MY

Are you ready to unleash your potential?

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Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

In the vast economic region of Southeast Asia, which boasts a population of 700 million, the investment appetite of Japanese companies has been increasing. Our company has been ahead of the industry by providing consulting services for Japanese companies in Southeast Asia for the past 10 years, and recently there has been a significant increase in the need to support marketing strategies for Japanese companies across Southeast Asia.

Specifically, until now, companies have been in a state of simply selling products to consumers and leaving it at that. Despite this, performance has been steadily increasing. However, we are now entering a stage where it is necessary to further promote customer retention, build long-term relationships with customers, develop peripheral services and platforms that naturally lead to the purchase of our own products and goods, and promote brand strategies and CX development that involve added value. Additionally, although Southeast Asia is often lumped together, lifestyles vary by country, leading to significant differences in consumer purchasing behavior and market dynamics. For example, even for a single marketing channel strategy, it is necessary to simultaneously pursue different approaches for multiple markets.

Not only market and customer strategies, but also digitalization of the front end, including creative elements, is required. Furthermore, customers often expect not only strategy or execution alone but also both aspects to be realized. Therefore, we actively recruit individuals with deep knowledge and experience in the following three areas.

• Customer & Marketing Technology

Specifically, we are seeing a growth curve in businesses that draw advanced, flexible, and rational system configurations for the entire company, supporting everything from strategy formulation to SI and change management end-to-end. Within this, there is also a growing need in the digital marketing field, including "customer experience," "customer loyalty," and "customer analysis."

In our Customer & Marketing Technology area, we tackle challenges specialized in customer touchpoints, such as introducing CRM mechanisms in multi-clouds for both sales fields and contact centers to leverage synergy, from the most upstream strategy formulation to Sl.

• Digital Customer
• Marketing & Customer Experience

As a Manager, you will demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements:

• Experience working in a consulting firm on the topics listed in the "Work you’ll do" section
• Proven track record of contributing to securing projects through proposal activities.
• Native level Japanese and business level English or native level English and business level Japanese
• Consulting experience in the strategy or marketing field at a consulting firm.
• Southeast Asia related consulting experience

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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