Customer Service jobs in United States

Everest Jewellery is seeking for a Jewelry Store Assistance Manager to join our management team at our retail store to oversees daily store operations, ensuring a high level of customer service and satisfaction. Manage staff, including hiring, training, and scheduling, to maintain a productive work environment.

Ensuring the store’s security, including safeguarding valuable merchandise, is a key responsibility. Your role include in maintaining the store’s visual merchandising standards, ensuring that the store is clean, organized, and visually appealing to customers. Additionally, you are responsible for implementing strategies to increase sales & profitability. Maintaining compliance with industry regulations and company policies is essential.

You should have excellent communication and customer service skills, as you will interact with customers and handle any customer complaints or enquiries.

E-commerce & social media platforms are crucial as our store also operates online.

Ideally, the most suitable candidate will also regard integrity and empathy as being extremely important.

Job Scope and Responsibilities:

Operations

• Oversee entire retail operations including sales, manpower, store planning and maintenance and weekly reporting of sales achievement.

• Ensure the company’s policies and standards are communicated and implemented.

• Oversee and ensure that the Sales team carry out their duties and responsibilities, including store operations, merchandise mix, stock check & housekeeping.

• Maintain outstanding store condition and visual merchandising standards.

• Planning of roster and ensuring outlets are adequately staffed on a daily basis

• Conduct staffs meeting to discuss sales targets, inventory updates, and customer service strategies.

• Participate in marketing strategy meetings to plan promotions and events aimed at increasing store traffic and sales.

• Handle customer inquiries and resolve complaints, ensuring a high level of service.

• Conduct New recruitment staff training.

• General knowledge in operting e-commerce & social media platforms as the store also operates online.

Inventory Management

• Oversee store stock-take exercises

• Manage and execute all scheduled inventory counts in a timely manner.

• Ensure that the stock level in the stores is within the acceptable thresholds and work closely with the buying team on stock management.

Team Management

• Drive, inspire, motivate, manage and lead the team to achieve the company’s objectives by meeting monthly sales target with an outstanding customer service and excellent operations management.

• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.

• Review and monitor individual performance in line with the company’s objectives.

• Deal with all issues that arise from sale team ’ (complaints, grievances, etc)

• Improve employee turnover and absenteeism

• Maintain staff discipline.

• Manpower training and recruitment.

• Work closely with Sales manager to manage staff roster and manpower planning by ensuring smooth operations and cost-efficiency.

• Prepare and establish monthly and annual sales targets.

• Analyse sales reports , indicating key issues, making development plans and taking actions when sales targets are not met.

• Analyse customers’ demographics and purchasing behaviours to improve our in-store products mix through consolidations.

Customer Service

• Ensure high levels of customer satisfaction through outstanding customer service.

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.

• Offer exemplary product knowledge to assist customers with their buying decisions.

• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.

• Facilitate training to retail staff to ensure outstanding customer service standards

• Manage and coach the team on ways to handle customers’ enquiries/feedback/complaints in a professional manner according to the brand’s service standards and expectations.

Job Requirements:

• Bachelor's degree in business, operations management, or a related field preferred.

• 3-5 years of experience in operations management within a direct-to-consumer, e-commerce environment; jewelry industry experience is a plus.

• Excellent project management and organizational skills.

• Strong communication and interpersonal skills, with a proven ability to work effectively across all levels of an organization.

• Independent and able to work in a fast-paced environment

• Strong interest in retail operations and a passion to drive the brand forward

• Ability to work under time pressure, motivated, good working attitude and willing to go the extra mile.

• Willing to work retail working hours & able to work on weekends.

Interested candidated are requested to send in detailed resume to *********@hotmail.com or Call +65 96488*** / 67478***.Only shortlisted candidates will be notified.

WORK LOCATION:

Blk 1 Joo Chiat Road 01-1079/81/83 Singapore 420001 (5 minutes away from Paya Lebar & Eunos MRT)

------------------------------------------------------------------------------------------------------------

COMPANY SNAPSHOT

Registration Number: 47865600M

Average Processing time : 1 to 2 weeks

Salary: $3300 to $3800

Industry: Retail Assistance Manager of Gold & Jewellery

Company Size: 1-23 Employees

Telephone Number: +65 96488*** / 67478***

Benefits: Medical & 13th Month AWS

Commission pay

• Quarterly Performance bonus

• Yearly bonus

• Company Yearly Salary Increment

Company Overview**

Originated from Ming Chau Jewellery which ran its business for thirty years. Everest Jewellery was incorporated in 1991 as a retailer chain of gold jewellery in Singapore. Everest Jewellery has grown in its thirty years of business, from a one-store jewellery retailer in Singapore and a strong distribution network in many other countries all over the world like the US, UK, Canada and manufacturer of various design in a wide range of materials.

Roles & Responsibilities

GOLD & JEWELLERY COMPANY REQUIRES

Assistant Shop Manager ( Full-Time)

Everest Jewellery is seeking for a Jewelry Store Assistance Manager to join our management team at our retail store to oversees daily store operations, ensuring a high level of customer service and satisfaction. Manage staff, including hiring, training, and scheduling, to maintain a productive work environment.

Ensuring the store’s security, including safeguarding valuable merchandise, is a key responsibility. Your role include in maintaining the store’s visual merchandising standards, ensuring that the store is clean, organized, and visually appealing to customers. Additionally, you are responsible for implementing strategies to increase sales & profitability. Maintaining compliance with industry regulations and company policies is essential.

You should have excellent communication and customer service skills, as you will interact with customers and handle any customer complaints or enquiries.

E-commerce & social media platforms are crucial as our store also operates online.

Ideally, the most suitable candidate will also regard integrity and empathy as being extremely important.

Job Scope and Responsibilities:

Operations

• Oversee entire retail operations including sales, manpower, store planning and maintenance and weekly reporting of sales achievement.

• Ensure the company’s policies and standards are communicated and implemented.

• Oversee and ensure that the Sales team carry out their duties and responsibilities, including store operations, merchandise mix, stock check & housekeeping.

• Maintain outstanding store condition and visual merchandising standards.

• Planning of roster and ensuring outlets are adequately staffed on a daily basis

• Conduct staffs meeting to discuss sales targets, inventory updates, and customer service strategies.

• Participate in marketing strategy meetings to plan promotions and events aimed at increasing store traffic and sales.

• Handle customer inquiries and resolve complaints, ensuring a high level of service.

• Conduct New recruitment staff training.

• General knowledge in operting e-commerce & social media platforms as the store also operates online.

Inventory Management

• Oversee store stock-take exercises

• Manage and execute all scheduled inventory counts in a timely manner.

• Ensure that the stock level in the stores is within the acceptable thresholds and work closely with the buying team on stock management.

Team Management

• Drive, inspire, motivate, manage and lead the team to achieve the company’s objectives by meeting monthly sales target with an outstanding customer service and excellent operations management.

• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.

• Review and monitor individual performance in line with the company’s objectives.

• Deal with all issues that arise from sale team ’ (complaints, grievances, etc)

• Improve employee turnover and absenteeism

• Maintain staff discipline.

• Manpower training and recruitment.

• Work closely with Sales manager to manage staff roster and manpower planning by ensuring smooth operations and cost-efficiency.

Sales

• Prepare and establish monthly and annual sales targets.

• Analyse sales reports , indicating key issues, making development plans and taking actions when sales targets are not met.

• Analyse customers’ demographics and purchasing behaviours to improve our in-store products mix through consolidations.

Customer Service

• Ensure high levels of customer satisfaction through outstanding customer service.

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.

• Offer exemplary product knowledge to assist customers with their buying decisions.

• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.

• Facilitate training to retail staff to ensure outstanding customer service standards

• Manage and coach the team on ways to handle customers’ enquiries/feedback/complaints in a professional manner according to the brand’s service standards and expectations.

Job Requirements:

• Bachelor's degree in business, operations management, or a related field preferred.

• 3-5 years of experience in operations management within a direct-to-consumer, e-commerce environment; jewelry industry experience is a plus.

• Excellent project management and organizational skills.

• Strong communication and interpersonal skills, with a proven ability to work effectively across all levels of an organization.

• Independent and able to work in a fast-paced environment

• Strong interest in retail operations and a passion to drive the brand forward

• Ability to work under time pressure, motivated, good working attitude and willing to go the extra mile.

• Willing to work retail working hours & able to work on weekends.

Interested candidated are requested to send in detailed resume to *********@hotmail.com or Call +65 96488*** / 67478***.Only shortlisted candidates will be notified.

WORK LOCATION:

Blk 1 Joo Chiat Road 01-1079/81/83 Singapore 420001 (5 minutes away from Paya Lebar & Eunos MRT)

------------------------------------------------------------------------------------------------------------

COMPANY SNAPSHOT

Registration Number: 47865600M

Average Processing time : 1 to 2 weeks

Salary: $3300 to $3800

Industry: Retail Assistance Manager of Gold & Jewellery

Company Size: 1-23 Employees

Dresscode: Informal (Black Jeans & Polo tee allowed)

Telephone Number: +65 96488*** / 67478***

Benefits: Medical & 13th Month AWS

Commission pay

• Quarterly Performance bonus

• Yearly bonus

• Company Yearly Salary Increment

Spoken Language: Mandarin & English.

Company Overview**

Originated from Ming Chau Jewellery which ran its business for thirty years. Everest Jewellery was incorporated in 1991 as a retailer chain of gold jewellery in Singapore. Everest Jewellery has grown in its thirty years of business, from a one-store jewellery retailer in Singapore and a strong distribution network in many other countries all over the world like the US, UK, Canada and manufacturer of various design in a wide range of materials.

Summary of role requirements:

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected salary: $3,300 - $3,800 per month

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