Customer Service jobs in United States

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.Game-changers, innovators, culture-loversand humankind.We invite discovery and debate. We recognize key moments as milestones.We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!Job Title: Technical Support Specialist INature of Employment -: Third Party RoleGeneral Summary:The Technical Support Specialist I is responsible for assisting our partners in diagnosing and resolving a partners product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products.Essential Duties & Responsibilities: Provides support to partners with a high attention to detail Researches, analyzes, and documents findings Interacts with partners to provide technical support via email, phone, chat, cases, and remote sessions Monitors backup, off-site, and critical service failure events Investigate and resolve reported failure incidents, escalating when necessary Maintains a knowledge base of our products and services and provides high-quality technical support to partners during each interaction Contributes to written articles for internal and external knowledge base Identifies and escalates situations requiring urgent attention to appropriate teams Documents partner interactions, troubleshooting, and results clearly and concisely and accurately report customer feedback to the Engineering Handles assigned support cases Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem Communicates new release features and improvements to our partners that better their experienceKnowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with close supervision Broad theoretical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per partner requirement Strong customer service skills Strong desire to help our partners and peers Strong written and verbal communication skills Familiarity with backup technology Basic knowledge of virtualization and cloud technology Basic understanding of operating systems, such as Linux Interpersonal skills and willingness to work alongside multiple cross-functional teams Organized and strong attention to detail Preferred: Basic knowledge of IT, professional services, CRM, and ERP marketsEducational/Vocational/Previous Experience Recommendations: Bachelors degree in a related field or equivalent business experience 1+ years of relevant experience Preferred: Experience working in a technical, service-oriented position Preferred: Experience troubleshooting Windows and Linux serversWorking Conditions: Onsite/Hybrid/Remote depending on location 0-10% travel may be requiredThe statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at hidden_email or 1-hidden_mobile.,

• Job Tags operating systems, customer service, technical support, erp

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Data management, Reporting, Communication skills, Interpersonal skills, Customer service, Microsoft Office, Ticketing systems, Lightning,Salesforce fundamentals, Remote support tools, Problemsolving, Attention to detail, Continuous learning, Salesforce Administration, Salesforce Sales Cloud, Service Cloud, AppExchange, Creating business requirement documents, CRM systems, ERP systems

Pricing, Inventory Management, Customer Management, SQL, Troubleshooting, Documentation, Research, Technical Support, Customer Service, Interpersonal Skills,Printing issues within ERP, Warehousing , Logistics, Management, ShippingReceiving

Customer Satisfaction, Customer Service, Customer Experience, Communication, Interpersonal Skills,Problemsolving, CRM systems, Customer Support Software

Data management, Reporting, Communication skills, Interpersonal skills, Customer service, Microsoft Office, Ticketing systems, Lightning,Salesforce fundamentals, Remote support tools, Problemsolving, Attention to detail, Continuous learning, Salesforce Administration, Salesforce Sales Cloud, Service Cloud, AppExchange, Creating business requirement documents, CRM systems, ERP systems

Pricing, Inventory Management, Customer Management, SQL, Troubleshooting, Documentation, Research, Technical Support, Customer Service, Interpersonal Skills,Printing issues within ERP, Warehousing , Logistics, Management, ShippingReceiving

Customer Satisfaction, Customer Service, Customer Experience, Communication, Interpersonal Skills,Problemsolving, CRM systems, Customer Support Software