2,803
Customer Service Manager jobs in Singapore
Customer Service Manager
Customer Service Manager
GATEWAY INTERNATIONAL RESOURCES PTE. LTD.
Singapore
SGD 45,000 - 75,000
Urgently required
Yesterday
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Customer Service Manager
Customer Service Manager (Supply Chain Services)
Customer Service Manager (Supply Chain Services)
Brenntag
Singapore
SGD 70,000 - 100,000
Urgently required
2 days ago
Vice President - Client Services Manager
Vice President - Client Services Manager
MARSH (SINGAPORE) PTE. LTD.
Singapore
SGD 60,000 - 90,000
Urgently required
2 days ago
Customer Service Manager
Customer Service Manager
Evonik Industries AG
Singapore
SGD 80,000 - 120,000
Urgently required
5 days ago
Customer service manager
Assistant Customer Service Manager (Logistic/Freight Services)
Assistant Customer Service Manager (Logistic/Freight Services)
RK Recruitment Pte. Ltd.
Singapore
SGD 20,000 - 60,000
Urgently required
7 days ago
CUSTOMER SERVICE MANAGER
Connect with headhunters to apply for similar jobsIT Customer Service Manager
IT Customer Service Manager
GECO Asia Pte Ltd
Singapore
SGD 70,000 - 95,000
Urgently required
5 days ago
Customer Service Manager
Customer Service Manager
Randstad (Schweiz) AG
Singapore
SGD 70,000 - 100,000
Urgently required
7 days ago
Customer Service Manager
Customer Service Manager
Randstad (Schweiz) AG
Singapore
SGD 60,000 - 90,000
Urgently required
7 days ago
Customer Service Manager
Customer Service Manager
Customer Service Manager
DR HANNAH TCM PTE. LTD.
Singapore
SGD 40,000 - 60,000
Urgently required
4 days ago
ENTERPRISE CUSTOMER SERVICE MANAGER
Airfreight Customer Service Manager
Client Services Manager (Project Manager) - Life Sciences
CUSTOMER SERVICE MANAGER
Customer Service Manager
Assistant Customer Service Manager
Client Service Manager - HSBC Global Asset Management
Client Service Manager - HSBC Global Asset Management
HSBC
Singapore
SGD 60,000 - 90,000
Urgently required
2 days ago
Customer Service Manager
Customer Service Manager
AVP, Client Service Manager - C12 - SINGAPORE
AVP, Client Service Manager - C12 - SINGAPORE
Citigroup Inc.
Singapore
SGD 80,000 - 120,000
Urgently required
Yesterday
Technical Client Services Manager, APAC
Technical Client Services Manager, APAC
LMA RECRUITMENT SINGAPORE PTE. LTD.
Singapore
SGD 40,000 - 70,000
Logistics Customer Service Manager
Customer Service Manager
Be among the first applicants.
GATEWAY INTERNATIONAL RESOURCES PTE. LTD.
Singapore
SGD 45,000 - 75,000
Be among the first applicants.
Yesterday
Job description
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements and skills
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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