1 813 postes de
Customer Service Manager à United States
CUSTOMER SERVICE MANAGER
Je veux recevoir les dernières offres d’emploi de Customer Service Manager
CUSTOMER SERVICE MANAGER
CUSTOMER SERVICE MANAGER
LA BRACERIA PTE. LTD.
Singapour
SGD 60 000 - 80 000
Poste urgent
Il y a 2 jours
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Sumitomo Mitsui Banking Corporation
Singapour
SGD 100 000 - 125 000
Poste urgent
Il y a 6 jours
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CUSTOMER SERVICE MANAGER
Faites partie des premiers candidats.
DING WANG SG PTE. LTD.
Singapour
SGD 60 000 - 80 000
Faites partie des premiers candidats.
Hier
Description du poste
Key Responsibilities
- Develop and implement a customer service strategy aligned with the company’s business objectives.
- Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
- Establish and track KPIs to measure service quality, response times, and customer satisfaction.
- Optimize customer service processes, including inquiries, troubleshooting, and technical support.
- Gather customer feedback to drive continuous product and service improvements.
- Collaborate with sales, product, and technical teams to address customer needs effectively.
- Develop training programs for customer service teams on product knowledge and patient engagement.
Requirements
- At least 4 years of customer service experience,
- Experience in MedTech, medical devices, healthcare, or pharmaceuticals preferred.
- Strong knowledge of customer service technologies, CRM systems, and call center operations.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to analyze data and implement strategies for improving service performance.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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