Customer Service Manager jobs in Singapore
Customer Service Manager
OCS GROUP (S) PEST SOLUTIONS PTE. LTD.
Assistant Customer Service Manager (Contract Logistics)
CEVA Logistics
Customer Service Manager
W NETWORK PRIVATE LIMITED
Customer Service Manager
WALKING ON SUNSHINE PTE. LTD.
Customer Service Manager
ALL ABOUT O PTE. LTD.
Discover more opportunities than anywhere else. Find more jobs nowSenior Accounting & Client Services Manager
KPMG Singapore
Regional Service Manager - Cognizant
Cognizant Technology Solutions Asia Pacific Pte Ltd
Regional Service Manager
Cognizant
Connect with headhunters to apply for similar jobsRegional Service Manager
Cognizant
Customer Service Manager
KOREAN STEAK HOUSE OCC PTE. LTD.
Customer Service Manager
ACER COMPUTER (SINGAPORE) PTE LTD
Global Customer Service Manager - Sales Support & Shipments
WECRUIT PTE. LTD.
Global Logistics Customer Service Manager - Lead & Grow
DIMERCO EXPRESS SINGAPORE PTE LTD
Customer Service Manager (5 days / Freight)[EL]
WECRUIT PTE. LTD.
Customer Service Manager
Classic Fine Foods (S) Pte Ltd
APAC Multinational Client Services Manager - Hybrid
Marsh & McLennan Companies
Customer Service Manager
ABSOLUTE KINETICS CONSULTANCY PTE LTD
Assistant Client Service Manager (Greater China)
TIGER BROKERS (SINGAPORE) PTE. LTD.
Customer Service Manager
Job summary
A pest management service provider based in Singapore is seeking an Operations Coordinator to oversee daily operations and coordinate pest management services. The ideal candidate will manage job schedules, assist with customer inquiries, and ensure timely service delivery. Minimum qualifications include GCE 'N' level and at least 3 years of experience in customer service. The role emphasizes strong communication skills and the ability to work under pressure.
Qualifications
- Minimum 3 years of experience in customer service or related field.
- Experience in pest control industry is an advantage.
- Ability to work under tight deadlines.
Responsibilities
- Oversee daily operations and attendance monitoring.
- Coordinate service appointments with customers.
- Manage Permit to Work requirements.
- Prepare fogging schedules for submission.
- Monitor job completion and scheduling.
Skills
Education
- Collaborate closely with the Operations Manager and Supervisors to oversee daily operations, including annual leave planning and daily attendance monitoring.
- Coordinate with customers to arrange and confirm pest management service appointments.
- Apply for and manage Permit to Work (PTW) requirements.
- Prepare and submit fogging schedules to the National Environment Agency (NEA).
- Ensure all next-day service jobs are scheduled timely on the preceding working day.
- Plan technicians’ daily work schedules and manpower deployment to ensure timely and efficient job execution.
- Update and maintain technicians’ daily schedules in Enterpryze/Service Tracker.
- Monitor job completion status, reschedule postponed services, and ensure all scheduled jobs are carried out.
- Ensure all jobs are closed and service reports for the previous day are submitted on a daily basis.
- Ensure all services are completed by month-end to facilitate timely client billing by the Finance team.
- Attend to customer enquiries, feedback, and complaints via email and phone calls in a professional and timely manner.
- Act as a liaison between customers, supervisors, and management to ensure consistent delivery of quality service.
- Coordinate with the IT Manager on Enterpryze/Service Tracker issues encountered by technicians or during scheduling.
- Work with the General Manager on continuous process improvements to enhance efficiency, achieve cost savings, and maintain service standards.
- Provide weekly service status updates to the General Manager and Operations Manager.
- Issue credit notes for services not rendered due to operational reasons.
- Ensure all client feedback is acknowledged within two (2) hours and resolved within twenty-four (24) hours.
- Any other duties as and when assigned.
- GCE 'N' level and above.
- At least 3 years of experience in customer service or related field.
- Prior experience in pest control industry is an added advantage.
- Must be comfortable to work within tight timeline.
- Working location: Chai Chee
- Working hours: 9.00am - 6.00pm (Mon to Fri)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.