Customer Service Manager jobs in Singapore
Customer Service Manager
TOFU G PTE. LTD.
Customer Service Manager
ACER COMPUTER (SINGAPORE) PTE LTD
Customer Service Manager [Tuas | 5 days | up to $4200 + Bonus] - LCYL
THE SUPREME HR ADVISORY PTE. LTD.
Customer Service Manager
Noel Gifts International Ltd
Customer Service Manager
187 NORTHWEST GOLD PTE. LTD.
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DIMERCO EXPRESS SINGAPORE PTE LTD
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DIMERCO EXPRESS SINGAPORE PTE LTD
Customer Service Manager
Groundup.ai
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Sage Consulting Group
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MY FATHER'S FEET KOVAN (PTE. LTD.)
Customer Service Manager
MY FATHER'S FEET KOVAN (PTE. LTD.)
Customer Service Manager
KOLORIST PTE. LTD.
Customer Service Manager
ECO SPECIAL WASTE MANAGEMENT PTE LTD
APAC Multinational Client Services Manager - Hybrid
Marsh & McLennan Companies
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Sage Consulting Group
Fintech Ops & Client Services Manager — Build & Grow
BEATHCHAPMAN (PTE. LTD.)
Customer Service Manager
IntellicaCX
Customer Service Manager
Classic Fine Foods (S) Pte Ltd
Customer Service Manager
ZENOVA STEEL PTE. LTD.
Customer Service Manager (Outdoor)
Amber Compounding Pharmacy Pte Ltd
Customer Service Manager
Job summary
A beauty service company in Singapore is seeking a Customer Service Manager to oversee client interactions and ensure high satisfaction levels. The ideal candidate will have a Bachelor's degree and 3-5 years of management experience in customer service, preferably in the beauty sector. Responsibilities include addressing client inquiries, educating customers about products, and maintaining a positive environment. The role offers a competitive salary range of SGD 7,000 to 9,500 in a full-time permanent position.
Qualifications
- Three to five years of leadership and management experience in customer service.
- Prior experience in the beauty line preferred.
- Ability to handle difficult customers calmly and professionally.
Responsibilities
- Respond to client inquiries and resolve concerns.
- Educate customers on products and services.
- Ensure customer satisfaction and retention.
Skills
Education
Job Title
Customer Service Manager
Occupation
Customer Service Manager
Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
Gathers customer information thoroughly and effectively, accesses and satisfies client demands
Educates the salon customers based on their real needs during their visit to the shop
Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
Maintains a positive, empathetic, and professional attitude toward customers at all times
Attends to and communicates promptly to address customers’ queries at the most excellent approach
Acknowledges and resolves customer feedback and concerns
Knows products inside and out to answer product queries
Communicates and coordinates with team and management
Ensures customer satisfaction and increases customer retention
Gathers customer satisfaction levels and feedback on customer services for continuous improvement
Provides feedback on the efficiency of the operations and customer service process
Bachelor’s Degree in Business, Commerce or relevant fields
Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
Consistently well-groomed according to the high appearance standards of the salon and the company
High degree of professionalism in customer service
Exceptional people skills
High standards of customer communication skills
Prior experience in the beauty line preferred
Ability to stay calm and excellent in handling difficult customers
Computer literate
Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience
Job Post Duration
30 Calendar Days
Number of Vacancies
10
Job Function
Personal Care / Beauty , customer service
Position Level
Manager
Minimum Years of Experience
3
Employment Type
Permanent, Full Time
Minimum Qualification Level
Bachelor's Degree or equivalent
Field of Study
Business & Administration n.e.c. (including entrepreneurship)
Monthly Salary Range (SGD)
$7,000 - $9,500
No schemes selected
Workplace Address
Local
Postal Code
228773
Block/House No.
20
Street Name
KRAMAT LANE
Building Name (optional)
UNITED HOUSE
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.