Customer Service Manager jobs in Singapore
Customer Service Manager (Outdoor)
Amber Compounding Pharmacy Pte Ltd
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Amber Compounding Pharmacy Pte Ltd
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PARAGON COLLECTIVE PTE. LTD.
Customer Service Manager (Outdoor)
Job summary
A healthcare organization in Singapore is looking for a Customer Service Manager (Outdoor) to coordinate outdoor visits while ensuring high standards of service continuity. The ideal candidate will have a diploma or degree, with 2-3 years in customer service. Responsibilities include managing relationships with clinics and healthcare partners, alongside daily reporting to the pharmacy. The role offers competitive salary and benefits, including transport and mobile allowances.
Benefits
Qualifications
- Minimum 2–3 years of experience in customer service or client-facing roles.
- Experience in healthcare or pharmacy is an advantage.
- Comfortable with outdoor work and frequent travel.
Responsibilities
- Act as the primary liaison between pharmacy and clinics.
- Conduct regular outdoor visits to clinics.
- Manage customer enquiries and feedback promptly.
Skills
Education
Amber Compounding Pharmacy
Singapore
Employment Type: Full-time
Amber Compounding Pharmacy is a patient-focused pharmacy specializing in customized compounded medications. We work closely with doctors, clinics, and healthcare professionals across Singapore to deliver personalized pharmaceutical solutions with professionalism, accuracy, and care.
We are seeking a confident and service-oriented Customer Service Manager (Outdoor) to represent Amber Compounding Pharmacy in external-facing engagements. This role requires daily reporting to our pharmacy before and/or after outdoor clinic visits to ensure coordination, documentation, and service continuity.
- Report to the pharmacy daily for work coordination, updates, and reporting
- Act as the primary liaison between Amber Compounding Pharmacy and clinics, doctors, and healthcare partners
- Conduct regular outdoor visits to clinics and medical partners across Singapore
- Manage customer enquiries, feedback, and service issues promptly and professionally
- Coordinate prescriptions, orders, and follow-ups with internal pharmacy and operations teams
- Maintain high standards of customer service, professionalism, and regulatory compliance
- Accurately document visits, feedback, and service outcomesSupport service improvement and client retention initiatives
- Diploma or Degree in any discipline
- Minimum 2–3 years of experience in customer service, account management, or client-facing roles
- Comfortable with outdoor work and frequent travel within Singapore
- Willingness to report to the pharmacy daily as part of work routine
- Strong communication and interpersonal skills
- Well-organized, responsible, and able to work independently
- Experience in healthcare, pharmacy, or medical-related fields is an advantage
- Familiarity with Singapore’s healthcare environment is preferred
- Competitive salary commensurate with experience
- Transport allowance to support regular outdoor visits
- Mobile phone allowance for work-related communication
- Performance-based incentives
- Stable role within a growing healthcare organization
- Supportive, professional, and compliant work environment
Interested candidates may submit their resume to info@amber-pharmacy.com. Only shortlisted candidates will be contacted.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.