Customer Service Manager jobs in United States

We are a well-established freight forwarding company providing end-to-end logistics solutions across air, ocean, and road freight. With a strong focus on service quality and long-term customer partnerships, we are looking for an experienced Customer Service Manager to lead our customer service team and elevate the client experience.

• Improve customer service experience, create,engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agentsfor interest of company.
• Negotiate best offer to client in interest ofcompany.
• Take control of customer’s issues and followproblems through to resolution.
• Set a clear mission and deploy strategiesfocused towards that mission.
• Develop service procedures, policies andstandards.
• Keep meticulous records and document customerservice actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers,clients and service providers.
• Keep ahead of industry’s developments and applybest practices to areas of improvement.
• Control resources and utilize assets to achievequalitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according topriorities.
• Share information with management on customersand market conditions.

The list of duties and responsibilitiesoutlined above is representative and not a complete and detailed list of taskswhich may be performed.

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset