Customer Service Manager jobs in Singapore
Real Estate Customer Service Manager
ZHONG QI FUTURE (SINGAPORE) PTE. LTD.
Customer Service Manager | Up to $4.2K | 5 Days | Tuas - 0310
THE SUPREME HR ADVISORY PTE. LTD.
Assistant Customer Service Manager - 0210
THE SUPREME HR ADVISORY PTE. LTD.
Customer Service Manager (Attractive Overall Package) - 0210
THE SUPREME HR ADVISORY PTE. LTD.
Customer Service Manager
AUNTY PTE. LTD.
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THE SUPREME HR ADVISORY PTE. LTD.
CUSTOMER SERVICE MANAGER
RMR INTERNATIONAL PRIVATE LIMITED
Customer Service Manager (Regulated Industry) (ID: 688560)
PERSOL
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Customer Service Manager
WISELINK TECHNOLOGY PTE LTD
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PEOPLE PROFILERS PTE. LTD.
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THE SUPREME HR ADVISORY PTE. LTD.
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THE WRITER'S PLACE (J10) PTE. LTD.
(Wlds) Tuition Customer Service manager
THE WRITER'S PLACE (J10) PTE. LTD.
Customer Service Manager
Absolute Kinetics Consultancy Pte Ltd
AVP / VP, Client Services Manager, Private Banking, Consumer Banking Group
300005 Chief Executive's Office_00002555
Customer Service Manager
MISTER MOBILE WOODLANDS PTE. LTD.
Real Estate Customer Service Manager
Job summary
A dynamic real estate company in Singapore is seeking a proactive Customer Service Manager to join their team. In this role, you will lead the customer service team, ensuring excellent support and satisfaction for clients from the initial enquiry to after-sales. Ideal candidates should have experience in customer service, preferably in real estate, and demonstrate strong communication and problem-solving skills. The position offers a competitive salary and opportunities for career growth in a supportive environment.
Benefits
Qualifications
- Proven experience in customer service, ideally in real estate or a related industry.
- Previous team leader/supervisor experience preferred.
- Comfortable using CRM systems and basic office software.
Responsibilities
- Lead and manage the customer service team to deliver excellent client support.
- Handle customer enquiries via phone, email, and messages in a timely manner.
- Track and improve customer satisfaction.
Skills
Tools
Salary: $2,500 – $4,000 per month (depending on experience)
Work Days: Monday to Friday
We are looking for a proactive and people-oriented Customer Service Manager to join our real estate team. You’ll be the main point of contact for clients, ensuring a smooth experience from first enquiry through to closing and after-sales support.
- Lead and manage the customer service team to deliver excellent client support
- Handle customer enquiries via phone, email, and messages in a timely, professional manner
- Coordinate with agents, sales, and operations to resolve client issues and requests
- Oversee the customer journey from initial contact to post-sale follow-up
- Track and improve customer satisfaction (feedback, reviews, response times, etc.)
- Develop and implement customer service policies, scripts, and workflows
- Train, coach, and motivate team members to meet KPIs
- Prepare regular reports on customer service performance for management
- Proven experience in customer service, ideally in real estate or a related industry
- Previous team leader / supervisor / manager experience preferred
- Strong communication and problem-solving skills
- Customer-focused, patient, and professional at all times
- Organized and able to manage multiple tasks and priorities
- Comfortable using CRM systems and basic office software
- Ability to work independently and as part of a team
- Competitive salary: $2,500 – $4,000 per month (based on experience and performance)
- Monday to Friday work schedule
- Supportive and collaborative team environment
- Opportunities for career growth in the real estate sector
- On-the-job training and professional development
Please send your CV and a short cover letter explaining why you’re a good fit for this role to gapiilan@zhongqi-future.com with the subject line:
“Application – Real Estate Customer Service Manager”
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.