Retail Operations Specialist

About SHOKZ:

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear design. Utilizing numerous patented acoustics and health technologies, Shokz aims to accelerate the development of their True Wireless Stereo series, their bone-conduction hearing aid, and health product line.

Job Description:

Based in Singapore, the Retail Operations Specialist will be responsible for driving retail operations across Southeast Asia. This role involves managing event operations, conducting retail store inspections, and focusing on training and development within the region. We are seeking a candidate with a strong background in retail management, event planning, and customer service to join our team.

Key Responsibilities:

1. Event Operations:
   1. Develop and execute event plans for in-store promotions and product launches.
   2. Coordinate with marketing and sales teams to ensure events are aligned with company objectives.
   3. Manage event logistics, including vendor coordination and budget management.
   4. Analyze event outcomes and provide recommendations for future improvements.
2. Retail Store Inspections:
   1. Conduct regular store inspections to ensure compliance with company policies and standards.
   2. Identify areas for improvement and implement corrective actions.
   3. Evaluate store performance metrics and provide feedback to store managers.
3. Training and Development:
   1. Design and implement comprehensive training programs for retail staff to enhance product knowledge, sales techniques, and customer service skills.
   2. Monitor training effectiveness and adjust programs as needed to ensure continuous improvement.
   3. Develop and maintain a library of training materials and resources.
   4. Conduct periodic assessments to identify training needs and gaps.
4. Sales and Performance:
   1. Set and achieve sales targets for assigned stores.
   2. Implement strategies to increase customer traffic and conversion rates.
5. Customer Relations:
   1. Ensure high standards of customer service are maintained across all stores.
   2. Address customer complaints and feedback promptly and effectively.

Job Requirement:

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. 5+ years of experience in retail management, with a focus on operations and events.
3. Proven track record of developing and implementing effective training programs.
4. Strong analytical skills with the ability to interpret sales data and customer feedback.
5. Excellent communication and interpersonal skills.
6. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
7. Proficiency in Microsoft Office Suite and retail management software.

Physical Demands:

1. Ability to stand and walk for extended periods during store inspections and events.
2. This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia.