Logistics Executive

Job Description

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

This role is responsible for operation excellence of the various teams that are under his care. The role is to inculcate in the team members the culture of providing excellent customer service to customers. Apart from that, the Executive is to constantly engage in manpower planning and deployment and ensure that the operating costs are kept within control. He is also involved in farming to develop more businesses from the existing clients.

Scope of work & Responsibilities

• Operation Excellence
• Oversee the smooth running of day-to-day operations
• Ensure teams follow SOP and investigate non-compliance.
• Strictly adhere to BDP Health, Safety & Environmental and Security Policies and Standards.
• Ensure that team leaders perform audit checks on all outgoing documents.
• Communicate and coach team members on best practices and potential pitfalls to avoid from time to time.
• Conduct team meetings and inter-team meetings across departments to resolve bottlenecks and enhance customer service to clients.
• Ensure that the teams have credible & workable backup plans. All team members must be cross-trained and have hands-on experience in handling the work as backup.
• Manage the current team to achieve Operation Excellence.
• Customer Service Excellence
• Create a culture of customer service excellence by regularly reinforcing to the team the importance of responding to customers promptly and proactively.
• Render advice and assistance to customers to resolve shipping issues encountered.
• Hold regular Monthly Operation Meetings with Customers to obtain feedback on BDP service performance and resolve operational issues.
• Investigate customer complaints and recommend corrective and preventive actions to resolve the issues.
• Work with current teams and teams of other departments to deliver a great BDP Customer experience to existing and prospective customers.
• People Management
• Conduct manpower resource planning to ensure that workloads are evenly distributed and all staff work as a team to achieve greater productivity and output.
• Conduct Staff Performance Appraisals & Coaching periodically to ensure that staff goals align with the company's objectives.
• Train and groom a second line of potential leaders for succession planning.
• Train and coach existing team leaders to be independent and able to manage and handle difficult issues.
• Conduct orientation and induction programs for new staff, ensuring successful integration into current teams and the organization.
• Conduct on-the-job training for new staff and leadership training for team leaders.
• Assist the manager in creating a work environment that motivates the team to achieve higher work performances.
• Cost Management
• Scrutinize and study the profit & loss statements of the department accounts to determine the root cause of not meeting or exceeding the budget.
• Propose cost containment measures to the department manager.
• Assist department managers in monitoring and following up with customers on prompt settlement of outstanding payments.
• Streamline current processes to reduce waste, cost, and improve the overall productivity of the department.
• Business Development
• Be involved in joint sales calls with the Sales Team to potential customers.
• Work out quotations for tender bids requested by overseas BDP offices.
• Provide prompt pricing quotations to sales or customers when requested.
• Performance Report
• Collate and analyze operational statistics, and submit monthly reports to the immediate superior.
• Submit Monthly KPIs Reports to Customers.

Job Requirements

Experience

• Minimum 5 to 8 years of supervisory and managerial experience in forwarding, shipping, and documentation.
• Well-versed with Letter of Credit.
• Good knowledge of Custom Permit Declaration for all types of custom permits.
• Experience and good knowledge of SAP.
• Possess leadership qualities and experience.

Qualification

• GCE O & A Level, Diploma or Degree holders.

Knowledge/Skills

• MS Office, both in Word, Excel, and PowerPoint.
• Management report writing skills.
• Good analytical skills.
• IT system savvy, such as SAP and other in-house logistics systems.
• Good spoken and written English.
• Leadership and management skills.
• Good knowledge of forwarding, shipping, and documentation.
• Knowledge and understanding of Letters of Credit.
• Good communication and problem-solving skills.

Personal Traits

• Self-confident and independent.
• Patient and have good human relation skills.
• Good interpersonal communication skills.
• Team player.
• Commitment to work.
• Customer service focus.
• Patience and good self-discipline.