Customer Service Officer / Call Centre Agent

Customer Service Officer - Be the Face & Voice of Our Automotive Excellence!

Are you passionate about delivering exceptional customer experiences in the automotive industry? Join our team as a Customer Service Officer and become the first point of contact for our valued clients!

Key Responsibilities:

• Greet and assist customers promptly and professionally at our service centers

• Coordinate front-line operations and manage appointment bookings

• Handle first-level complaints and ensure smooth center operations

• Assist with payment transactions and vehicle release

• Support Service Advisors and Call Agents in their duties

• Perform upselling when appropriate during customer interactions

• Manage inbound/outbound calls and appointment bookings

• Follow up on no-show bookings to reschedule appointments

• Maintain a courteous and professional demeanor in all customer interactions

• Accurately record and relay messages to appropriate team members

• Assist with daily reception operations and intake reports

• Handle cashiering duties and document submission

Requirements:

• Excellent communication and interpersonal skills

• Strong customer service orientation with a positive attitude

• Ability to multitask and work efficiently in a fast-paced environment

• Basic understanding of automotive services (preferred)

• Proficiency in relevant computer systems and software

• Team player with a proactive approach to problem-solving