Customer Service/Logistics Executive

Location: Tuas/West
Industry: Manufacturing

Position: Customer Service/Logistics Executive CK

Job Description

1. Order Management
   •Handle customer inquiries regarding spare parts availability, specifications, and pricing.
   •Manage customer orders, receiving orders from dealer thru e-commerce. Assist customer to amend order requirement, acknowledge receipt and acceptance of orders. Verify the parts required and ensure the orders are fulfilled accurately.
   •Preparation of the Proforma Invoice for advance payment.
   •Prepare picking list for warehouse packing for ex-stock items.
   •Raise and issue PO for non-stock items.
   
   -Backorder follow up
   •To monitor backorders from factory, expected delivery dates, any potential delays. Work with factory to shorten lead-time with a given specific time to meet to ensure a timely delivery.
   •Ensure customers are updated frequently or monthly with expected delivery dates.
   
   
2. Shipment Management
   •Work closely with warehouse staffs and ensure timely return of pick list from warehouse, prioritize according to order type and urgent orders.
   •Prepare and ensure that all necessary shipping documentation (e.g., invoices, packing lists, shipping mark) are prepared and included with shipments. Any special packing accordingly to customer requirement.
   •Arranging air freight / sea freight / courier service / truck / local shipment.
   •Verification of freight charges for every freight prepaid shipment before invoicing.
   •Obtain quotation and shipment schedule for sea shipment.
   •Check draft B/L and mailing of sea freight shipment document to consignee for custom clearance.
   •Email to our customer the AWB/ BL and invoices for air/courier/ sea freight shipment and email invoices to local customers for collection of cargoes.
   •Arranging fumigation before shipment.
   •Prepare Manufacturer certificates & Certificate of Origin.
   
   
3. Invoicing
   •Calculate the Air / Sea / Insurance freight charges for CFR and CIF customer.
   •To charge Fumigation, freight, Insurance charge & other incidental charges accordingly to country requirement before generate Invoice.
   •Prepare E-Invoice for all customers.
   
   
4. Letter of Credit
   •Coordinate and negotiate with dealers for LC issuance, LC negotiations and shipment.
   •Prepare certificates such as Guarantee/Warranty/Quality.
   •Certificates for special non-LC shipments.
   
   
5. Others
   •Monthly reporting.
   •To conform with company environmental practices.
   
   

Job Requirement

• N/O Level and above
• 2 to 3 years’ order management/logistics/customer service background
• Knowledge of SAP is a must, preferable in MM(Material Management) and WM(Warehouse Management) module
• Knowledge in MS Excel and Words

Interested applicants please send your resume to Calista(R22104418) with email subject header "Customer Service/Logistics Executive CK" Job ID: 19584.

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