Deputy Manager jobs in United Arab Emirates

To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition.
• Assist the Front Office Manager in all aspects of his/her duties.
• Ensure repeat guests and other VIPs receive special attention and recognition.
• Control room availability, room types, accuracy of room count and rate categories.
• Maximize occupancy, revenue & average rate while maintaining high service standards.
• Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to.
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met.
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures.
• Interpret computer reports and compile relevant statistics for front office.
• Approve upgrades and special amenities in absence of manager.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements.
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance.
• Work with the HR Manager to ensure productive departmental performance.
• Work with Finance in the preparation and management of the department's budget.
• Adhere to OH&S policies and procedures and ensure all direct reports do the same.

Qualifications

PERSONAL ATTRIBUTES

• Good organisational skills.
• Good level of engagement with residents.
• Ability to manage a multi-cultural workforce.
• Excellent leadership & communication skills.
• Display high levels of integrity, dedication and support for continuous improvement.
• Flexible management style to meet the challenges of a changing work environment.
• Good knowledge of the entire Front Office Operations.
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best.
• Knowledge of Opera Property Management System preferred.

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management.

EXPERIENCE

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level.