puestos de E Commerce en Malasia

We are seeking an experienced E-Commerce Operations Director (COO - E-Commerce) to lead and oversee the strategic management and operational execution of our online business across platforms like TikTok, Shopee, Lazada, and other e-commerce channels. This role is responsible for driving revenue growth, optimizing operations, and leading a high-performing team to achieve business objectives.

Key Responsibilities:

Strategic Planning & Execution

• Develop and implement end-to-end e-commerce operations strategies to maximize revenue, profitability, and market share.
• Oversee the overall business strategy across multiple online marketplaces, ensuring alignment with company goals.
• Lead and drive sales growth by optimizing pricing, promotions, and marketing strategies across platforms.
• Utilize data analytics to analyze sales performance, conversion rates, and customer insights to drive continuous improvement.

Platform & Category Expansion

• Identify opportunities for business expansion across new e-commerce platforms and geographic regions.
• Build strong relationships with platform account managers to leverage marketing resources and policy insights.

Operations & Supply Chain Optimization

• Oversee inventory management, order fulfillment, and logistics to ensure efficient operations.
• Work closely with the supply chain team to improve turnaround time and minimize costs.

Team Leadership & Organizational Development

• Lead, mentor, and develop a high-performing e-commerce team, ensuring clear roles, KPI targets, and growth opportunities.
• Establish performance evaluation systems and operational workflows to enhance team efficiency.

Risk & Compliance Management

• Monitor platform policies and compliance requirements to ensure adherence and mitigate potential risks.
• Proactively address account health issues, penalties, or suspensions with corrective action plans.

Qualifications & Requirements:

• Bachelor's degree or above in Business, Marketing, E-Commerce, or a related field.
• 8+ years of experience in e-commerce operations, including 5+ years in a leadership role managing multi-platform sales.
• Proven track record of managing high-volume e-commerce businesses with multi-million revenue responsibility.
• Strong knowledge of Shopee, Lazada, TikTok Shop, and international marketplaces such as Amazon.
• Excellent analytical skills, leadership abilities, and problem-solving mindset.
• Ability to communicate effectively in English and Mandarin (preferred for liaising with key stakeholders in regional markets).
• Experience in cross-functional collaboration with marketing, supply chain, and finance teams.