Summary:
The Customer Service Manager is responsible for overseeing and leading the customer service team,
including overseas CS Teams, to ensure exceptional customer experiences. This role involves managing
day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and
productive work environment within the team.
The Customer Service Manager plays a critical role in enhancing the overall customer experience and
ensuring the success of the organization through customer satisfaction and loyalty.
Key Responsibilities:
Team Leadership:
Customer Interaction:
Process Improvement:
Performance Metrics:
Communication:
Customer Feedback Analysis:
Budget Management:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.