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Service Adviser jobs in Malaysia
Service Advisor
Career Wise
Seberang Perai
On-site
MYR 100,000 - 150,000
2 days ago
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Mobile Service Advisor - Cantonese (Penang Based)
TP
Ipoh
On-site
MYR 100,000 - 150,000
3 days ago
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Semiconductor Field Service Engineer – Onsite Tech Expert
JAC Recruitment
Johor
On-site
MYR 100,000 - 150,000
3 days ago
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Sales-Focused Customer Service Advisor
5G-Starlink Pte.
Malacca City
On-site
MYR 20,000 - 100,000
15 days ago
Banquet & Event F&B Service Expert
Marriott Hotels Resorts
Kuala Lumpur
On-site
MYR 20,000 - 100,000
Today
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Discover more opportunities than anywhere else. Find more jobs nowSenior Maintenance Technician - LV Electrical & Water
MCBRIDE MALAYSIA SDN BHD
Port Klang
On-site
MYR 20,000 - 100,000
Today
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Senior Maintenance Technician (with Chargeman A1 Certificate)
MCBRIDE MALAYSIA SDN BHD
Port Klang
On-site
MYR 20,000 - 100,000
Today
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On-Site SMT Technician: Maintenance & Troubleshooting
Carsem (M) Sdn. Bhd.
Ipoh
On-site
MYR 100,000 - 150,000
Yesterday
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Connect with headhunters to apply for similar jobsSenior Marine Service Technician - Lifeboats & Deck Gear
PALFINGER ASIA PACIFIC PTE. LTD.
Sabah
On-site
MYR 20,000 - 100,000
Yesterday
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Senior Service Technician (LSA/Lifeboats)
PALFINGER ASIA PACIFIC PTE. LTD.
Sabah
On-site
MYR 20,000 - 100,000
Yesterday
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Senior / Service Engineer
VENTIONEX INNOVATIONS SDN. BHD.
Johor
On-site
MYR 150,000 - 200,000
Yesterday
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Wafer Fab Field Service Engineer – Onsite Troubleshooting
Asia Recruit (Permanent, Contract, & Executive Recruitment)
Bayan Lepas
On-site
MYR 150,000 - 200,000
2 days ago
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Field Service Engineer (Wafer Fab Industry)
Asia Recruit (Permanent, Contract, & Executive Recruitment)
Bayan Lepas
On-site
MYR 150,000 - 200,000
2 days ago
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Maintenance Technician
Career Wise
Bandar Tenggara
On-site
MYR 20,000 - 100,000
2 days ago
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Food Factory Maintenance Technician
Agensi Pekerjaan Talent Focus
Seberang Perai
On-site
MYR 20,000 - 100,000
2 days ago
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Customer Service Specialist (Immediate Joining)
SummitNext Technologies Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Inbound Customer Service Specialist - 24/7 Rotational Shifts (KL)
Asia Recruit (Permanent, Contract, & Executive Recruitment)
Kuala Lumpur
On-site
MYR 20,000 - 100,000
2 days ago
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Junior Operation and Maintenance Engineer
ADI Resourcing
Kuala Lumpur
On-site
MYR 40,000 - 60,000
2 days ago
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Maintenance Engineer: Keep Production Running & Grow
Agensi Pekerjaan Minde Group Sdn Bhd
Ulu Tiram
On-site
MYR 100,000 - 150,000
2 days ago
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Customer Service Specialist
SummitNext Technologies Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Active Directory Services Engineer
Asia Recruit (Permanent, Contract, & Executive Recruitment)
Kuala Lumpur
On-site
MYR 150,000 - 200,000
2 days ago
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Electrical Maintenance Technician - Day/Night Shifts & OT
Upright Talent
Kulai
On-site
MYR 20,000 - 100,000
2 days ago
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Senior Test Equipment Engineer - Maintenance & Reliability
ADI Resourcing
Ipoh
On-site
MYR 70,000 - 90,000
2 days ago
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Service Advisor
Career Wise
Seberang Perai
On-site
MYR 100,000 - 150,000
Full time
2 days ago
Be an early applicant
Job summary
A leading automotive service provider in Penang seeks a Volvo Brand Ambassador. This role focuses on achieving sales targets and delivering high-quality customer service. Key responsibilities include promoting services, ensuring compliance with SOPs, and maintaining customer satisfaction. Candidates should possess a qualification in Automotive Engineering and have a minimum of 3 years' experience in a similar role. Strong communication skills and technical knowledge are essential to succeed in this position.
Qualifications
- Minimum of 3 years experience in a similar capacity dealing with premium automotive brands.
- Excellent command of both written and spoken English.
- Proven track record in previous companies.
Responsibilities
- Achieve Sales and Throughput target through aggressive selling.
- Promote sales of parts or service to customers.
- Ensure high customer retention by providing a premium service experience.
- Conduct post-follow-up calls to show care and interest in customer feedback.
- Ensure 100% compliance to all Standard Operating Procedures (SOPs).
Skills
Strong technical knowledge
Customer handling skills
MS Office
Ability to cope well under pressure
Confident and dynamic
Education
Recognized Degree/Diploma/Certificate in Automotive Engineering or equivalent
Job description
- Volvo Brand Ambassador. Project the positioning of Volvo as premium automotive brand.
- Strive to achieve key business goals and objectives. Throughput, P&A Revenue, CEM.
- Ensure high customer retention by providing a high-level, premium service experience.
- Close monitoring and follow-up of WIPs to meet committed deadlines.
- Ensure that all customer concerns/ complaints are being attended, handled and solved amicably.
- Ensure 100% compliance to all Standard Operating Procedures (SOPs) and meet TUV/ISO requirements.
- Conduct post-follow-up calls to show care and interest in the customer's feedback.
Job Description:
- Achieve Sales and Throughput target through aggressive selling.
- Promote sales of parts or service by professionally recommending or suggesting the extra or preventive service/parts replacement to all customers coming in for repair or scheduled maintenance.
- Projects a professional appearance daily with well-groomed appearance, uniform.
- Call customers to advise them about service changes or car pick-up times.
- Constant monitoring of work in progress and updating customer delivery pick up status.
- Accurately writing up the repair needs, by repeating/explaining the work to be done
- Ensure smooth and pleasant reception, introduce active and non-active customer to ownership experience.
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Adhere process set by Principal and Dealership
- Follow the 7-step Volvo Repair Maintenance Process (VRM).
- Ensure step-by-step document preparation from the start of the customer's receipt process until vehicle delivery.
- Ensure customer follow-up is done within 72 hours after vehicle delivery.
- Constant monitoring of the courtesy car's availability and maintenance
- Ensure the veicle intake is based on the capacity bay plan.
- Adhere to warranty, goodwill, and insurance processes to ensure no chargebacks.
- My mobile learning target needs to be at least 90% complete.
- Ensure RO closing hours are within 7 days after job completion.
- Achieve enhanced customer satisfaction by providing a thorough explanation and pursuing a survey participation.
- Ensure customer expectations are met by ensuring jobs are done right the first time.
- Constant monitoring of customer survey participation.
- Remind customers during repair follow-up to participate in the survey.
- Ensure the sample size received is larger than the monthly target set.
- Ensure car service OSAT survey results achieved more than 80%.
Pre-requisites:
- Possess a Recognized Degree/Diploma/Certificate in Automotive Engineering or equivalent.
- Possess strong technical knowledge and customer handling skills.
- Minimum of 3 years experience in a similar capacity, preferably dealing with premium automotive brand (s).
- Proven track record in previous companies.
- Excellent command of both written and spoken English.
- Confident, dynamic, and highly customer-oriented with positive attitude.
- Pleasant personality.
- Ability to cope well under pressure.
- Able to work effectively with MS Office.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.