Service Adviser jobs in Malaysia
Customer Service Advisor (EV-Leapmotor)
Cycle & Carriage
Service Adviser – Mechanic + Tyres + Rims
STC Tyre Mart Sdn Bhd
Service Advisor (Automotive)
Millennium Autobeyond Sdn Bhd
Automotive Service Advisor — Customer Experience Pro
STRATANET SDN. BHD.
Discover more opportunities than anywhere else. Find more jobs nowRussian-Speaking Customer Service Advisor I
Concentrix
Bilingual Indonesian/English Service Advisor
Teleperformance
Service Advisor - Indonesian - Penang
Teleperformance
Connect with headhunters to apply for similar jobsCantonese Speaking Customer Service Advisor - 粤语客户服务专员
Teleperformance
Cantonese-Speaking Customer Service Advisor (Remote)
Teleperformance
Automotive Service Advisor I — Growth & Incentives
ACHIEVE Group
Global Fleet Service Advisor
Michael Page
Automotive Service Advisor Upsell, Support & Growth
Jobstreet Malaysia
Automotive Service Advisor / Consultant
Jobstreet Malaysia
Automotive Service Advisor: Customer Focus & Growth
Kah Motor Company Sdn. Berhad
Flexible Automotive Service Advisor – Growth & Impact
Carro
DENZA Service Advisor (Automotive)
Kah Motor Company Sdn. Berhad
Bilingual Customer Service Advisor (English/Cantonese)
Teleperformance
Night-Shift Multichannel Customer Service Advisor
Prosple
Customer Service Advisor (Night Shift)
Prosple
Service Advisor - Cantonese Speaking
Teleperformance
Customer Service Advisor (EV-Leapmotor)
Job summary
A leading automotive service provider in Johor Bahru is seeking a Customer Service Advisor to enhance customer satisfaction through effective communication and service coordination. The role involves interacting with customers to understand their needs, managing repair processes, and ensuring high-quality service delivery for electric vehicles. Ideal candidates should have a background in Mechanical or Automotive Engineering and experience in a similar position, with strong communication skills in English and Bahasa Malaysia. This position offers an opportunity to contribute to customer retention and service excellence.
Qualifications
- Minimum 1–2 years of experience as a Service Advisor, preferably within an EV or continental automotive brand.
- Fluent in English and Bahasa Malaysia; Mandarin is an advantage.
Responsibilities
- Greet customers professionally and assess their service needs.
- Coordinate with technicians for timely repair and maintenance of electric vehicles.
- Ensure accuracy in job cards, invoices, and service reports.
Skills
Education
Tools
Customer Handling:
• Greet customers professionally and understand their service or repair needs.
• Record customer complaints accurately and ensure clear communication to the technical team.
• Provide repair estimates, service recommendations, and obtain customer approval prior to job commencement.
Service Coordination:
• Coordinate with technicians to ensure timely and accurate diagnosis, repair, and maintenance of electric vehicles (EVs).
• Monitor the progress of each vehicle and update customers on job status.
• Verify that all service work is completed according to manufacturer standards before delivery.
Quality & Documentation:
• Ensure all job cards, invoices, and service reports are completed accurately and on time.
• Conduct vehicle final inspection with the customer to confirm satisfaction.
• Ensure compliance with EV safety protocols, service SOPs, and environmental regulations.
Customer Retention & Feedback:
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Promote service packages, warranty programs, and periodic maintenance schedules.
• Maintain good customer relationships to enhance retention and brand loyalty.
Administrative & Reporting:
• Maintain accurate records of service history, parts usage, and customer interactions in the system.
• Provide regular updates and feedback to the Service Manager regarding service performance, customer satisfaction, and technical issues.
Job Requirements:
Education:
Certificate, Diploma, or Degree in Mechanical / Automotive Engineering or equivalent.
Experience:
Minimum 1–2 years of experience as a Service Advisor, preferably within an EV or continental automotive brand.
Skills & Competencies:
• Strong communication and interpersonal skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Excellent customer service orientation and problem-solving ability.
• Basic technical knowledge of electric vehicle systems and high-voltage safety awareness.
• Proficient in using Dealer Management Systems (DMS) and Microsoft Office applications.
• Able to work in a fast-paced environment with attention to detail.
What can I earn as a Customer Service Adviser
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Adviser?
- Do you have customer service experience?
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.