Service Adviser jobs in United States
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Safeguards Corporation
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Teleperformance
Service Advisor
Leading Fame Auto Sdn. Bhd.
Service Advisor - Volkswagen
Federal Auto Holdings Berhad
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Karrus Automotive Sdn. Bhd
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Top Zone Auto Gallery Sdn Bhd
SERVICE ADVISOR
Top Zone Auto Gallery Sdn Bhd
Service Advisor (Automotive)
Job summary
A leading automotive service provider in Bayan Lepas is looking for a Service Advisor to engage with customers about their vehicle's needs. Responsibilities include diagnosing vehicle issues, scheduling service appointments, and ensuring customer satisfaction. Candidates should hold a Certificate or Diploma and preferably have 1-2 years of experience in the automotive industry, although fresh graduates are welcome. This position comes with additional workshop incentives.
Benefits
Qualifications
- Certificate/Diploma holders are preferred for this role.
- 1 to 2 years work experience as a Service Advisor is preferred but fresh graduates are encouraged to apply.
- Candidates with internship experience in an automotive workshop will be given preference.
Responsibilities
- Greet customers and discuss their vehicle's issues and service needs.
- Explain recommended maintenance services and associated costs.
- Perform preliminary diagnostics and answer service-related questions.
- Schedule appointments for vehicle service and prepare work orders.
- Ensure customer satisfaction by resolving complaints.
Skills
Education
- Greet Customer & discuss their vehicle's issues, concerns, and/or routine service needs.
- Explain the recommended maintenance services, repairs and associated costs estimate to customers.
- Perform preliminary diagnostics by gathering info on vehicle symptoms and customers' complaints. Answer any questions regarding service/repairs informed by the customers.
- Prepare invoices & explain the detailed work done and actual costs of the services/repairs.
- Schedule appointments for vehicle service, by ensuring optimal time management.
- Prepare detailed work orders for technicians with clear instructions.
- Inform the technicians' findings & recommendations to the customers, by notifying the work progress from time to time.
- Ensure customer satisfaction by addressing concerns & resolving complaints effectively.
- Understand the vehicle warranty procedures in order to guide customers' vehicles in good order and condition.
- Certificate/Diploma holders from a recognized college/institution.
- 1 to 2 years work experience as a Service Advisor in the automotive industry is preferred.
- Fresh graduates are encouraged to apply. Candidates with internship experience in an automotive workshop will be given preference.
Entitle to additional workshop incentive.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.