Service Adviser jobs in Malaysia
Automotive Service Advisor & Customer Experience
Sime Darby Auto Performance
Service Advisor (Klang Valley)
Sime Darby Auto Performance
Customer-Focused Service Advisor & Upsell Specialist
Sime Darby
Discover more opportunities than anywhere else. Find more jobs nowJOB TITLE: Customer Service Advisor
E-Infomedia Solutions
Auto Service Advisor - Customer Care & Service Sales
GB Motorcycles
Service Advisor
GB Motorcycles
Connect with headhunters to apply for similar jobsService Advisor (Automotive)
Penta Auto Sdn Bhd
Customer Service Advisor (Night Shift)
Frasers Group Asia
Service Advisor - Chery
Leading Fame Auto Sdn. Bhd.
Service Advisor
Safeguards Corporation
客服顧問（Service Advisor）
Teleperformance
Automotive Service Advisor: Customer-Focused & Growth
Future Vehicle Motor Sdn Bhd
Service Advisor
Future Vehicle Motor Sdn Bhd
Service Advisor
Job summary
A leading automotive service provider in Penang is seeking a customer service representative for their automotive service department. The role involves assisting customers, updating records, ensuring timely communication regarding service progress, and handling post-service follow-ups. Candidates should ideally have experience in the automotive sector and a relevant educational background. This position offers an opportunity to contribute to customer satisfaction and service excellence.
Qualifications
- 1-2 years of working experience in an automotive industry Customer Experience role.
- Ability to maintain accurate records and invoices.
- Strong problem-solving skills.
Responsibilities
- Assist customers with appointments and inquiries.
- Update customer and vehicle records accurately.
- Ensure timely completion of service work.
- Communicate work progression to customers.
- Conduct post-service follow-up calls.
Skills
Education
- Receive/assist customers with planned appointments and/or walk ins.
- Ensure customer and vehicle records are updated and accurate.
- Establish an agreed fixed time of completion of the work to be carried out.
- Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.
- Ensure all customers are kept well informed of the progress of their vehicles.
- Ensure that all additional work required is communicated to the customer and authorized before the work is carried out.
- Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
- Carry out a daily WIP update of all the open repair orders under your name.
- Communicate with the respective PIC in order to schedule an appointment for all vehicles to return where parts on order have arrived.
- Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
- Explain the invoice in detail for all the work carried out so as to create a value for money impression in the mind of the customer.
- Ensure all your customers receive a post service follow up call to determine their level of satisfaction with the service they received from you.
- Settle all customer complaints promptly.
- Vehicle throughput (measured as repair order invoiced/closed)
- Parts turnover
- Debtors ageing
- WIP throughput days
- Back Order Parts Not Released (BONR)
- Candidate must possess at least a Higher Secondary (SPM) or Diploma in Engineering (Mechanical) or equivalent.
- Preferred 1-2 years of working experience in automotive industry Customer Experience role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.