Specialist, Tools & Technology (Mandarin Speaker)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• Responsible for technical support in the customer service center, including the maintenance and management of phone systems, email systems, online chat tools, etc.
• Resolve technical issues encountered by customer service during the use of products or services.
• Assist the customer service team in improving service quality and efficiency, such as by introducing new technical tools or improving existing processes.
• Research and evaluate new technologies to determine their suitability for use in the customer service center.
• Regularly maintain and update systems to ensure their proper functioning.
• Prepare and maintain technical support documentation for other staff to understand and use.

What We Look For in You:

• Has at least 1.5 years of customer service or technical support experience, with experience of working in customer service center preferred.
• Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts (preferably with experience working internationally).
• Familiar with using and managing customer service tools such as phone systems, email systems, online chat tools, etc.
• Possesses strong problem-solving skills, able to quickly and effectively address customer technical issues.
• With good stress tolerance and adaptability.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits:

• Competitive remuneration package (Basic Salary)
• Meal allowance up to RM 500/month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition, and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations