Responsible for prioritising and implementing ASEAN courses/meetings to support Medical Education and measurably accelerate adoption of S&N products and technologies. Key priorities are to ensure clear learning objectives can be translated into selection criteria to ensure S&N interaction is compliantly in-line with global learning pathways per Franchise.
Support within this role includes attendance at all relevant courses, the set up and break down of required equipment and interaction with the faculty and delegates from a clinical standpoint. Drives professional education planning of key programs from inception to completion, partnering with Marketing, Sales and Compliance to deliver the highest quality training opportunities for SME.
The Specialist plays a strategic role in determining the value of S&N Product Training and Education (PTE) Meetings & Visiting Surgeon Programmes (VSPs). This includes making recommendations for changes and assessing consultants and participants to ensure appropriateness of training programs. The Specialist is also responsible for identifying training gaps in the marketplace and working with faculty develop and implement new training opportunities.
What will you be doing?
PTE Meetings, Digital Education:
- Plan, craft and prioritize medical education programs taking place throughout ASEAN, in consultation with Marketing, including:
- Coordinate with key stakeholders to ensure timely and successful implementation of the ASEAN medical education plan.
- Manage national cadaveric courses, mini-labs, sawbones workshops, and meetings, including faculty liaison, program development, logistics, registration, budgeting, expense tracking, and post-event evaluations.
- Prepare program materials and resources for national courses and meetings and provide support for distributor driven and other product training activities.
- Attend educational programs and act as the first point of contact for faculty, participants, employees and suppliers.
- Set up, operate, and dismantle equipment for events, ensuring accurate handling and maintenance.
- Understand the marketing strategy, including focus products within the various franchises/portfolios, to deliver medical education training programs.
- Develop and implement innovative digital education initiatives, crafting an integrated learning ecosystem (offline, online, and hybrid) to meet surgeon education needs.
- Drive new medical education initiatives passionate about key products and new product introductions (NPIs) in ASEAN.
- Improve overall Connected Customer Experience 360 Degree Education Ecosystem with digital solutions like ENGAGE, CVENT, SNAO, Simulations, etc.
- Track and manage related expenses, ensuring adherence to departmental and company budgets.
ASEAN Visiting Surgeon Programs and Reverse Visiting Surgeon Programs (VSP/RVSP):
- Serve as the main point of contact for ASEAN VSPs and Reverse VSPs, facilitating clear and proactive communication with host surgeons, visiting surgeons, and Sales & Marketing teams to manage availability and logistics.
- Manage VSP budgets and track associated expenses, ensuring compliance with forecasts.
- Implement VSP processes, including booking systems, compliance approvals, and logistical coordination.
- Coordinate travel logistics for Reverse VSP host surgeons and collaborate with Sales staff to provide customized agendas.
- Ensure feedback collection and implement evaluation tools, contributing to local and international VSP reporting.
- Maintain accurate documentation and filing in line with compliance requirements.
PTE Meetings with Significant Travel:
- Act as the primary contact for ASEAN surgeons attending international VSPs, courses, meetings and plant tours; liaising with ASEAN Sales and Marketing staff, as well as MedEd staff from other regions.
- Build personalized itineraries in collaboration with MedEd teams from other regions.
- Track and process associated expenses, keeping within departmental/company budgets, as well as filing in accordance with GPPs.
Professional Affairs/Compliance:
- Ensure all compliance guidelines and policies are implemented relating to PTE Meetings including entries in Engage.
- Maintain periodical reports for compliance, finance and medical education.
- Administer consulting contracts/agreements to PTE meetings with health care professionals, ensuring approvals, spend, reporting and record retention is in accordance with company policies and procedures.
Engagement:
- Identify and assess SME Healthcare Professionals to engage as chairs and faculty for national and state-based PTE Meetings in SME and act as the first point of contact.