Jobs at Marriott in Malaysia

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Marriott Executive Apartments Kuala Lumpur consists of 353 apartments ranging from studios to 1 – 3 bedroom suites. Food & Beverage venues include The Resident’s Lounge (all-day dining) and a rooftop garden/events venue while the hotel facilities include a swimming pool, fitness center, and kid’s club. The location is highly accessible via Jalan Kia Peng Road that wraps around the Kuala Lumpur City Center (KLCC) and is 1 km to the iconic Petronas Twin Towers. It is within walking distance to newly opened MRT/subway stations as well as corporate, government buildings, medical centers, and shopping districts – just a short 5-minute stroll to the iconic Pavilion mall on Bukit Bintang. The hotel is projected to open in Q3, 2025.

JOB SUMMARY

Manages all engineering/maintenance operations, including maintaining the building, grounds, and physical plant with particular attention towards safety, security, and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance, and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

CANDIDATE PROFILE

Education and Experience

1. High school diploma or GED; 4 years experience in engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
2. OR
3. 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

1. Supervises Engineering in the absence of the Director of Engineering.
2. Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
3. Maintains and operates equipment at optimum effectiveness, efficiency, and safety.
4. Establishes and manages an effective rooms maintenance program.
5. Ensures compliance with all Engineering departmental policies, standards, and procedures.
6. Manages department's controllable expenses to achieve or exceed budgeted goals.
7. Selects and orders or purchases new equipment, supplies, and furnishings.
8. Inspects and evaluates the physical condition of facilities to determine the type of work required.
9. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
10. Supervises the day-to-day operations of Engineering.

Maintaining Property Standards

1. Maintains accurate logs and records as required.
2. Assists in effectively planning, scheduling, and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

1. Handles guest problems and complaints effectively.
2. Empowers employees to provide excellent customer service.
3. Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

1. Helps establish priorities for total property maintenance needs.
2. Ensures ongoing communication occurs in all areas of responsibility to create awareness of business objectives, expectations, and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

1. Celebrates successes and publicly recognizes the contributions of team members.
2. Establishes and maintains open, collaborative relationships with employees.
3. Ensures employees are treated fairly and equitably.
4. Strives to improve service performance.
5. Provides feedback to employees based on observation of service behaviors.
6. Supervises employee's ability to execute departmental and property emergency procedures.
7. Reviews employee satisfaction results to identify and address employee problems or concerns.
8. Solicits employee feedback.
9. Helps ensure regulatory compliance to facility regulations and safety standards.
10. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
11. Ensures property policies are administered fairly and consistently.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa, and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.