Loss Prevention Manager - Marriott Executive Apartments Kuala Lumpur25011843

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Marriott Executive Apartments Kuala Lumpur consists of 353 apartments ranging from studios to 1 – 3 bedroom suites. Food & Beverage venues include The Resident’s Lounge (all day dining) and a rooftop garden/events venue while the hotel facilities include a swimming pool, fitness center, and kid’s club. The location is highly accessible via the well-known Jalan Kia Peng Road that wraps around the Kuala Lumpur City Center (KLCC) and is 1 km to the iconic Petronas Twin Towers. It is within walking distance to 2 newly opened MRT/subway stations as well as corporate, government buildings, medical centers, and shopping districts – just a short 5-minute stroll to the iconic Pavilion mall on Bukit Bintang. The hotel is projected to open in Q3, 2025.

JOB SUMMARY

Supports managing the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; no experience required.

CORE WORK ACTIVITIES

Supporting Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.

• Assists in identifying ways to continually improve departmental performance.

• Complies with policies on proper investigative procedures for loss of property assets.

• Maintains proper documentation of property patrols.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Reports any procedure violations to the appropriate management.

• Strives to improve service performance.

Assisting in Leading Security/Loss Prevention Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Assists in establishing guidelines and training so employees understand expectations and parameters.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Helps employees and guests obtain necessary medical attention on a timely basis.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Meets quality standards and customer expectations on a daily basis.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

• Provides services that are above and beyond for customer satisfaction and retention.

• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Assists in the management of claims by ensuring proper procedures are followed and documented.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.

• Administers property policies fairly and consistently.

• Certifies security staff in first aid and CPR.

• Trains security staff to effectively monitor and protect property assets.

• Trains staff on proper patrol procedures.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.