Quality Assurance jobs in Malaysia

Job Description

1. Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
2. Implement and maintain Quality Assurance processes and protocols.
3. Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
4. Provide constructive feedback to enhance performance.
5. Utilize basic Excel analysis skills to review and analyze performance data.
6. Prepare reports on Quality Assurance findings and performance metrics.
7. Communicate effectively with different stakeholders, including Call Center representatives and management.
8. Provide training and support to improve performance.
9. Identify areas for improvement in Call Center and Customer Service processes.
10. Collaborate with relevant teams to implement process enhancements.
11. Maintain accurate records of Quality Assurance evaluations and performance data.
12. Ensure compliance with documentation standards.

Job Requirements

1. Proven experience dealing with Call Center and Customer Service Performance Evaluation.
2. Previous experience in Quality Assurance is highly preferred.
3. Proficiency in basic Excel analysis for data review and reporting.
4. Ability to communicate effectively with stakeholders.
5. Proficiency in Mandarin or Thai languages is highly preferred.
6. Detail-oriented approach to ensure accuracy in evaluations and documentation.