Program Director / Senior Manager, SEA (Projects Managing)

Program Director / Senior Manager, SEA (Projects Managing)

A. Company Overview

International SOS (www.internationalsos.com) is the world’s leading medical & travel security services company operating from over 1000 locations in more than 80 countries with more than 11,000 multi-cultural medical, security, and logistics experts.

Our global services include medical and risk planning, preventative programs, in-country expertise, emergency response for travellers, expatriates, and their dependents of over 70 percent of the Fortune 500 companies.

The International SOS Consulting business unit and regional practices focus on designing, marketing, and delivering advisory services, programs, and managed services to our clients. The overall delivery framework comprises of:

Advisory:

Providing clients with the global expertise and resources necessary to develop best-in-class risk mitigation and workplace programs. We also provide access to our medical and security experts to help build internal systems to best prepare, respond to and manage issues most critical to the organization.

Programs:

Providing clients with a market-leading suite of end-to-end advisory and management services. We also provide oversight of the client journey, inclusive of process and protocol finalization, to effectively engage clients, successfully implement their solutions, and position them for ongoing success.

Managed Services:

Providing select clients with customized solutions that might include services ranging from information analysis, assessment, service arrangement, forecasting and advisory.

B. Overall Purpose Of The Job

The Program Director/ Senior Manager, Consulting plays a critical leadership role in driving the development, delivery, and optimization of the Health & Security consulting and solutions business in alignment with the organization’s strategic goals and global standards. Acting as a key coordinator and subject matter expert, the Program Director/ Senior Manager ensures seamless program execution, operational excellence, and client satisfaction.

The Program Director/ Senior Manager is responsible for overseeing the end-to-end consulting delivery process, focusing on operational performance, profitability, and quality assurance. Key responsibilities include:

• Program Strategy and Delivery: Lead project scoping, pricing, delivery, and profitability analysis, while ensuring adherence to global standards.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to align consulting solutions with client needs and strategic goals.
• Operational Excellence: Develop and optimize operational procedures to ensure efficiency, compliance, and quality in consulting delivery.
• Leadership and Team Development: Mentor and support consulting teams to foster collaboration and high performance.
• Performance Management: Monitor financial targets and implement improvements based on project outcomes and feedback.
• Strategic Initiatives: Support regional and global initiatives to drive innovation, growth, and team capability development.

C. Key Responsibilities

Scoping, Costing, and Billing:

• Oversee the scoping, pricing, and billing of consulting proposals, ensuring alignment with global standards and coordination with Medical and Security Services teams.
• Support business development efforts by assisting in client pitches and participating in client-facing engagements (calls, meetings, etc.) as needed.
• Manage cost of sales in line with project contracts while ensuring proper billing practices in compliance with Group guidelines.
• Escalate non-standard proposals to the Director of Operations, Consulting and assist in scoping when approved.

Project Management and Service Delivery Quality:

• Ensure consulting projects are delivered in line with the defined scope, timelines, and global Health & Security Consulting standards.
• Lead the use of approved delivery templates for standard services and coordinate the creation of new templates for non-standard proposals.
• Provide leadership and expertise in managing Health & Security Consulting service delivery to ensure quality and client satisfaction.
• Oversee client communication throughout the project lifecycle, ensuring expectations are clearly managed and the project plan is well-communicated.
• Implement and coordinate delivery processes, including research, peer-review, editing, and report delivery, with robust quality assurance practices.

Organization and Tracking:

• Serve as the primary liaison between the Consulting Support, Medical Services Operations, Security Solutions, and Medical teams for project coordination and delivery.
• Act as the main point of contact for managing and coordinating cross-border and cross-regional consulting projects.
• Maintain project tracking systems (e.g., Financial Force) to monitor consulting business performance and provide regular reports to leadership.
• Identify and address gaps in delivery processes that impact service quality and gross margin performance, escalating as necessary.
• Undertake additional tasks as assigned to support organizational goals and program delivery.

D. Job Profile

• Advanced organizational, planning, and analytical skills.
• Strong project management skills.
• Excellent refined communication and interpersonal skills.
• Comfortable working directly with clients / customers.
• Advanced skills and experience in quality management practice and processes preferably at manager level.
• Ability to understand and manage processes for collecting, analysing, and monitoring information to drive improvement.
• Ability to create professional documents and research and understand best practices in medical, security consulting space as well as medical Solutions.
• Action oriented.
• Results focused within set timelines.
• Comfortable around senior management.
• Ability to work independently, pay careful attention to detail and manage multiple tasks in a fast-paced environment.
• Ability to analyse situations and take appropriate action consistent with company policies.

Required Competencies

• Action oriented.
• Results and customer focused within set timeframes.
• Planning, organising, and sticking to stringent project management processes.
• Ability to work independently with high-level problem-solving skills and attention to details.
• Even tempered and patient.
• Decision making capability.
• Cultural sensitivity.
• Team player.

Required Work Experience

• Proven ability to successfully manage projects, schedules, and budgets.
• Developed and implemented standard procedures, tools, and templates.
• Engaged internal and external stakeholders to achieve identified goals.
• A minimum of 3 years professional experience in Operations Management or project management.

Required Qualifications

• Minimum bachelor’s degree (or equivalent).

Required Languages

• English essential at a high written and spoken standard.
• Other languages advantageous.

Behaviours

• Alignment with the Intl.SOS values of Passion, Expertise, Respect, and Care.