Communication jobs in Malaysia

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

As a training analyst in the Learning & Development team, you will support the training and development of employees for Customer Experience at Klook. This role is ideal for individuals passionate about fostering employee growth, facilitating learning programs, and driving performance improvement. You will assist in the delivery of training programs, monitor learning effectiveness, and support the creation of training content to ensure high-quality learning experiences.

• Facilitation of training sessions both virtual and classroom-training (e.g., new hire onboarding, upskill training, and soft skills training).
• Conduct role-playing exercises and assessments to ensure learning objectives are met.

• Help develop and update training materials, presentations, and resources.
• Customize training materials based on team requirements or feedback.
• Assist in designing assessments to measure learning progress and performance.

• Provide coaching and feedback to participants post-training to reinforce learning and help them apply new skills.
• Monitor and assess the effectiveness of training programs through feedback and performance metrics.
• Assist with the creation of a learner-centric environment by gathering feedback and making continuous improvements.

• Schedule and coordinate training sessions, ensuring resources and materials are available.
• Maintain accurate records of training attendance, progress, and performance evaluations.
• Assist in maintaining a positive learning environment and ensure participants are engaged and motivated.

• Work closely with other L&D team members to support organizational goals and objectives.
• Provide regular updates and reports on training activities and progress.
• Collaborate with other teams to identify training needs and areas for improvement.

• Stay up-to-date on the latest trends and best practices in training, learning technologies, and employee development.

• Bachelor’s degree in Education, Business Administration, Communication, or related field (or equivalent practical experience).
• Minimum of 1-2 years of experience in a training, coaching, or instructional role, preferably within a contact center or customer service environment.
• Experience with adult learning principles and training delivery methods (e.g., classroom, e-learning, blended learning) is a plus.

• Strong verbal and written communication skills in English, with the ability to present information clearly and engagingly. (Mandarin is a plus)
• Familiarity with instructional design, training tools, and Learning Management Systems (LMS) is an advantage.
• Ability to manage and organize training schedules and materials efficiently.
• Patience, empathy, and excellent interpersonal skills to effectively engage with a diverse workforce.
• Strong organizational skills and attention to detail.
• Problem-solving abilities and a proactive approach to learning and development challenges.
• Comfort with technology and virtual training platforms (e.g., Google Meet).

• Passion for learning and development.
• A team player with the ability to collaborate effectively with other departments.
• Flexible and adaptable in a fast-paced, dynamic work environment.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.