Manager jobs in France

Who are we

moka.care is a mental health solution for companies with one mission in mind: nurturing healthy minds to foster healthy organizations.

We guide employees through individual and group therapy or coaching sessions.

Alongside, we help HR teams to take care of their employees' mental health on a daily basis.

Where we are currently: Since our creation in December 2019, more than 320 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 250,000 employees covered in France but also throughout the world!

We have raised 175 million euros and are 60 to help companies improve their mental wellbeing.

What we believe in: Excellence in care is our obsession. Culture is not nice words we put on the walls; we have defined 4 tangible values to make this culture live: Comprehensive selflessness, Inexhaustible optimism, Distributed ownership, Fast agility.

Why do we need you

• As a Customer Care Manager, your mission is to cultivate and strengthen relationships across our portfolio of clients, including a part of key accounts. You'll drive value by identifying opportunities for growth through strategic upsells and cross-sells, directly contributing to moka's expansion and scalability. Your ultimate goal is to position moka.care as the trusted go-to partner for all their mental health needs.
• You'll be part of the Customer Care team, reporting directly to Sophia, our Customer Care Team Lead.

Being a Customer Care Manager at moka is really different from doing it elsewhere. At moka you will:

• Build strong relationships: Develop lasting partnerships with your high-profile clients, including HR and People Directors.
• Advise and implement solutions: Act as an expert by proposing and leading Mental Health Roadmaps, keeping our services relevant and valuable.
• Manage your client portfolio proactively: Identify opportunities for improvement, advise clients strategically, and develop action plans using key data and insightful reports.
• Drive growth through upsells: Regularly pitch new products and services to deliver value while contributing to business growth.
• Ensure client retention: Lead contract renewals, negotiations, and signatures, striving for 100% client retention.
• Help us scale: Contribute to the continuous improvement of the Customer Care department by optimizing processes and workflows.

You're the ideal person if:

• Experience & Adaptability: You have at least 3 years of experience in Account Management within B2B services and you're eager to apply those skills in a fast-paced growing environment.
• Bilingual Excellence: You're fluent in both French and English, with exceptional communication skills that allow you to engage clients effortlessly in both languages.
• Client-Focused & Organized: You thrive in a client-facing role, are highly organized, and take pride in delivering personalized service to your portfolio of clients.
• Analytically Strong: Your strong analytical skills empower you to not only deliver insightful reports but also identify opportunities for improvement and growth.
• Process-Oriented & Tech-Savvy: You have a knack for process optimization and are comfortable navigating technical aspects to solve client challenges efficiently.
• Calm Sales-Driven Leader: With a cool head under pressure, you build strong relationships, spot cross-sell and upsell opportunities, and lead with confidence to add value for both clients and the business.

Package:

• Participate in an entrepreneurial fast-growing adventure and the possibility of having huge potential for evolution inside moka.
• See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations.
• Grow as a person and learn within a team of great people.
• Be trusted: We hire great talents who lead us to the next level.
• We'll take care of you:
• Access to moka.care: Self-care individual & group sessions and the possibility to test the new features in preview.
• BSPCE for everyone because each one who joins us helps us to build moka.
• Money Pot May: Up to 1500 euros/year.
• Work-life balance: 60% at the office, 2 days per week or 1 week per month remotely.
• Swile Meal voucher card of 10 euros/day (restaurants, groceries, and food apps).
• Gymlib for sport & wellness allowance.
• 7-week holiday policy.

Interview process:

• Phone interview
• Background Interview
• A Case study and job-focused interview to project yourself in your future day-to-day job.
• And finally a Values fit interview to make sure you'll feel comfortable at moka.
• Offer and reverse interview.
• If needed, we organize other informal talks like coffee with the team.

moka.care is a disability-friendly company.

Required Experience: Manager

Key Skills: Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type: Full-Time

Department / Functional Area: Customer Care

Experience: years

Vacancy: 1