Customer Service Manager jobs in United Arab Emirates

The Sales Manager - Measurement Solutions, Oman

The Sales Manager - Measurement Solutions, Oman, is responsible for driving revenue growth and market share expansion for Emerson's measurement instrumentation and solutions within the Omani market. This role focuses on developing and completing strategic sales plans, building strong customer relationships, and collaborating with our local business partner (LBP) to achieve sales targets. The successful candidate will possess a strong technical understanding of measurement technologies, exceptional sales skills, and a proven record of success in the oil & gas, petrochemical, power and related industries!

You will be owning the end-user accounts in Oman while identifying and developing new customers and business opportunities.

• Develop and implement comprehensive sales strategies to achieve and exceed sales targets for measurement products and solutions in Oman.
• Identify and pursue new business opportunities, including key accounts and strategic projects.
• Analyze market trends, competitor activities, and customer needs to adapt sales strategies and tactics.
• Forecast sales accurately and provide regular reports on sales performance.
• Lead and optimize sales processes to improve efficiency and effectiveness.
• Plan site-based customer engagement to improve our MRO & Lifecycle services businesses.

• Build and maintain strong relationships with key customers, including engineering, procurement, and operations personnel.
• Act as a trusted advisor to customers, providing technical expertise and solutions to their measurement challenges.
• Conduct regular customer visits and presentations to promote Emerson's products and services.
• Address customer inquiries and resolve issues promptly and professionally.

• Work as a team with our LBP's sales and support staff.
• Foster a collaborative and high-performance team environment.

• Provide technical support to customers and sales team members.
• Stay updated on industry trends and technological advancements.
• Work with application engineers to create solutions for customer needs.

• Conduct market research to identify potential customers and market opportunities.
• Analyze competitor activities and develop strategies to maintain a competitive advantage.
• Develop and handle relationships with local EPCs, system integrators and end users.

• Ensure compliance with all company policies and procedures.
• Prepare and submit accurate sales reports and forecasts.
• Maintain accurate records of customer interactions and sales activities.

You are a results-oriented and driven to succeed.

You have strong problem-solving and analytical skills.

You are customer-focused and committed to providing excellent service.

Extremely adaptable and able to thrive in a fast-paced environment.

Strong understanding of local Omani business culture.

• Bachelor's degree or equivalent experience in engineering (preferably Instrumentation, Electrical, or Mechanical) or a related field.
• Proven record of achieving and exceeding sales targets.
• Strong technical knowledge of measurement technologies and applications.
• Excellent communication, presentation, and negotiation skills.

• Ability to build and maintain strong customer relationships.
• Proficiency in CRM software and Microsoft Office Suite.
• Fluency in Arabic and English.
• GCC National is preferred.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Learn more about our Culture & Values.