Customer Service Manager jobs in United Arab Emirates
Customer Service Manager (Chinese Speaking) – Dubai
Le Chene
Client Services Manager – Banking Operations
First Abu Dhabi Bank (FAB)
VIP Banking Client Services Manager
First Abu Dhabi Bank
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Client Services Manager – Banking Elite
First Abu Dhabi Bank
Staff Housing & Welfare Services Manager
Hilton
Securities Services - Buy-side Trading Services Relationship Manager - Vice President
JPMorgan Chase & Co.
Campus Services Manager
Zayed University
Guest Experience Host - Reservations & Service Lead
Alabbar Enterprises & ANOTHER
Luxury Boutique Manager & Sales Team Leader
Christian Dior Couture
Customer Service Manager
Job summary
A logistics company in the UAE is seeking a Customer Service Manager to oversee operations. This key role requires managing customer inquiries, leading service delivery, and maintaining client relationships. Ideal candidates should have over 4 years of experience in customer service or logistics, with fluency in both Chinese and English, along with strong communication and organizational skills. This position offers the chance to directly coordinate between clients and internal teams in a dynamic environment.
Qualifications
- 4+ years of customer service or logistics experience.
- Fluency in both Chinese and English is required.
- Strong communication and organizational skills are essential.
Responsibilities
- Lead customer service delivery and coordination.
- Manage customer enquiries and issue resolution.
- Liaise with warehouse, transport and operations.
- Maintain service standards and client relationships.
Skills
YTYCHEM INTERNATIONAL FZE is the UAE arm of Yongtaiyun Chemical Logistics Co., Ltd, a global provider of chemical logistics and integrated supply-chain solutions.
The Customer Service Manager will oversee customer service operations for the UAE business, acting as a key interface between clients, operations and internal teams.
- Lead customer service delivery and coordination
- Manage customer enquiries and issue resolution
- Liaise with warehouse, transport and operations
- Maintain service standards and client relationships
- 4+ years customer service or logistics experience
- Chinese and English fluency required
- Strong communication and organisational skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.