Business Analyst

JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

• Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analysis with line managers on any change that is imposed on the current environment.
• Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimisation.
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline.
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

BEHAVIORAL COMPETENCIES

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability

• Holds self and others accountable to meet commitments.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Business Insight

• Applies knowledge of business and the marketplace to advance the organization’s goals.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives.

Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders.

Drives Engagement

• Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions.

SKILLS

Perform Gap Analysis

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.

Analysis skills

Requirements Elicitation and Facilitation

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.

Verbal Communication

• Uses clear and effective verbal communications skills without supervision.

Business Process Modeling (BPM)

• Works at an advanced level to represent processes of an enterprise.

Understands Customer Needs

• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs.

Managing Change

• Works without supervision and provides technical guidance when required.

Project Management

• Works without supervision while providing technical guidance when required on managing projects.

Stakeholder Expectation Management

• Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

EDUCATION

General Education

• Degree in Business Analysis/ Commerce/Project Management/IT /Engineering

EXPERIENCE

General Experience

• Minimum 5 years experience in Projects, Business Analysis, Process mapping.
• Experience within a mobile network, payments or technical environment preferred.