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Job Description - Director of Sales - Corporate (Conrad Centennial Singapore) (HOT0BE0F)

HOT0BE0F

Conrad Centennial Singapore, Two Temasek Boulevard, Singapore 38982

Overview of Role

A Director of Sales with Conrad Hotels and Resorts will contribute to a sales plan that maximizes revenue by driving the sale of conference facility space and guest rooms.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime.

What will I be doing?

The Director of Sales is responsible for developing a commercial strategy covering all managed room segments (IBT, IT, GT, CMTG, GOV) to maximize the hotel’s total revenue. This role will drive the planning and execution of the commercial strategy and activity through support from Revenue Management, Catering Sales, Events Management, and Marketing.

As Director of Sales, you will build a marketing plan and associated sales activities to execute with the Sales Team to achieve Sales targets and company goals. You will be responsible for performing the following tasks to the highest standards:

• Lead a team to identify and maximize all business opportunities that translate into revenue for the hotel.
• Coach and mentor the team to foster a customer-focused and enterprising sales force.
• Handle business forecasting, budget planning, sales/marketing analysis, revenue management, and overall marketing.
• Identify areas for improvements in product, price, and service levels through market intelligence.
• Act as a sounding board for new business opportunities and manage the hotel's main source of revenue.
• Manage and develop relationships with key stakeholders.
• Conduct sales call activities to acquire new business and solicit existing customers.
• Execute operational aspects of business booked.
• Expand new customer acquisitions and manage contacts with existing Guests.
• Conduct “Bring Back Old Business” calls to increase demand and overall revenue.
• Cross-sell other Hilton Worldwide properties wherever possible.
• Build the marketing plan for the hotel based on market analysis.
• Conduct quarterly account reviews with the sales team.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Develop and maintain a broad range of product knowledge about the Hotel.
• Understand the overall market and communicate trends to appropriate parties.
• Identify new business to achieve revenue goals and targets.
• Gain understanding of our target customers and their expectations.

Providing Exceptional Customer Service

• Support the company's service strategy, driving customer loyalty.
• Execute and support the company's customer service standards.
• Interact with guests to obtain feedback on product quality and service levels.

Administration & Management

• Handle business inquiries and correspondence professionally.
• Create contracts as required.
• Utilize intranet and Delphi for managing account activities.
• Submit reports to the Commercial Director.
• Conduct performance reviews for team members.

What are we looking for?

The individual must possess the following knowledge, skills, and abilities:

• Knowledge of the hospitality industry and current market trends.
• Excellent presentation and creative selling skills.
• Strong negotiation skills.
• Proficient in Microsoft Office tools.
• Effective communication skills in English.
• Ability to manage time, resources, and personnel effectively.

Personality Characteristics

• Self-motivated and able to work effectively without supervision.
• A passion for sales and target-based performance.
• An outstanding team player.
• Enthusiastic to be part of a winning team.

What benefits will I receive?

Your benefits will include holiday entitlement and membership in the ‘Go Hilton’ Programme, which provides reduced hotel room rates and discounts on products and services offered by Hilton Worldwide.