Service Desk Analyst jobs in United Kingdom

Job Description - Positive Behaviour Support Team Leader (25654)

Location: Ashford, Kent

Type: Permanent, full time 37.5 hpw, 22.5 admin and 15 hours in service on shift.

Pay: £13.98 per hour (£27,338 per annum) [pro rata] and great benefits including Health Cash Plan

Home, a place where you belong

Join us in this great and rewarding job, as our Positive Behavioural Support Team Leader. You’ll manage our team to provide person-centred and strengths-based support to our customer (let's call them A) and help them reach their full potential.

A has complex needs including communication challenges, sensory processing challenges as well as being non-verbal. They are in their early 20s, and are full of energy. They enjoy a range of activities such as going to jump and spending time in the garden eating.

Typical day as our PBS Team Leader

• You’ll manage a team of PBS Support Workers centred around a customer with complex presentation.
• You and your team will support customers with any aspect of their day-to-day living. You’ll work in a person-centred, strengths-based and psychologically informed way, so they can enjoy the best possible quality of life.
• You’ll be in regular contact with your manager updating, escalating and reporting on all aspects of the service delivery.
• You’ll be responsible for planning and overseeing complex support working with customers who display behaviours of concern and may require personal care working alongside Home Group’s local multi-disciplinary team.
• Motivating, directing, guiding, coaching and supporting your team to work with our customers.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have

• Experience in CQC Regulated services, a Level 4 Diploma in Adult Health & Social Care or equivalent or prepared to work towards it.
• Worked as a Senior Support Worker, leading support for people with complex needs, or behaviours of distress.
• A patient and calm approach, able to adapt your style to A's needs, as well as to the specific occasion and circumstances, even when they challenge us.
• Great people management and motivation skills, bringing colleagues together to share information, best practice and fostering creativity.
• Experience of positive risk management, ensuring the safety and wellbeing of customers and colleagues. Ideally, knowledge of Makaton, but that’s not a deal breaker!
• To help A get out and about, you’ll need to be able to drive a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Work pattern - 22.5 hours in the office within the service home on admin duties and 15 hours on shift with one sleep in.
• Able to use technology to update, create and update support plans, communicate with colleagues and complete online learning.
• We’ll make sure you have a fantastic induction with ongoing learning and support.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Click APPLY NOW to see the PBS Team Leader Job Description, find out about us and help to apply. Sometimes we close a job early, so don’t delay applying or you might miss out. Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk