Customer Service jobs in United Kingdom

The Customer Service Reception Essentials course has an average rating of 5.0 out of 5 stars!

June 2024 Customer Service Reception Essentials Course Introduction

Do you have employees who greet customers in person or over the phone that you’d like to add some customer service polish to?

The June 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course to provide employees working in reception/admin/office roles such as healthcare and small businesses that handle customers in person and/or over the phone with core customer service fundamental skills that will leave a positive impression with your customers.

This course is great for new employees and also serves as a great ‘refresher’ course for existing employees who are a little stale or have learned ‘on the job’ and were never taught professional customer service skills.

While this short customer service course is only three hours, it leverages insights gained from measuring and observing thousands of customer service interactions over 30 years of training, coaching, and assessment.

The June 2024 Customer Service Reception Essentials course will teach your employees the most critical and impactful behaviours needed to drive successful customer service outcomes that enable your employees to showcase their personality and communicate in key moments with customers with energy, empathy, and simplicity.

In particular, your staff will learn how to master the start and finish of any customer service interaction, how to check and identify customer needs, deliver personalised outcomes, and check resolution and comfort.

They will also learn and practice a simple but powerful two-step method for dealing with more difficult customers and situations they may encounter.

Suitable for any reception, administration, or front-of-house role that interacts with customers.

• 1 x 3-hour training session to fast-track learning and minimise business disruption.
• Learn premium customer service skills & methodologies that can be applied across any industry.
• Includes customer service skills training for face-to-face, phone, and email interactions.
• Public and private training options available.
• Delivered live & online by Australia’s top Customer Service trainer, Simon Blair!

Who should do this course?

The customer service skills we teach are applicable to all industries and are suitable for any employee who interacts with internal or external customers as part of their role, whether in a face-to-face environment, by phone, or by email.

Typical roles suitable for the Customer Service Reception Essentials course include:

• Veterinary Receptionists.
• Healthcare Receptionists (physiotherapists, Chiropractors, Myotherapists, Dieticians, etc.).
• Office/administration employees that serve customers.
• Personal Assistants.
• Warehouse/logistics employees that handle customer walk-ins.

Over a 3-hour online/virtual training session, the Customer Service Reception Essentials course will teach your staff the critical communication skills for dealing with customers that the most successful reception staff in the world use to deliver superior customer experiences and efficient service outcomes.

The June 2024 Customer Service Reception Essentials public course will be delivered virtually via Zoom at the following date and time:

• Time: 09:00 to 12:00 AEST (Melbourne, Australia)

This course can also be delivered privately!

The June 2024 Customer Service Reception Essentials course is just $268 per person ex GST for 3 hours of live, facilitated learning with Australia’s leading Customer Service trainer, Simon Blair.