Assistant Customer Service jobs in United Kingdom

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The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller.

Your New Salary: up to £34k depending on experience + bonus

Location: Birmingham

Job Status: 12 months temps, with possibility to extend or go permanent depending on business needs and performance.

Working Pattern: Fully on site.

To be successful in this role our client has said it is essential that candidates:

• speak and write fluent Cantonese
• are happy to accept a 12 months temporary role
• have customer service experience in Banking

Assistant Customer Service Officer -Summary:

• To provide all cashier services and handle cash accurately.
• To provide existing and potential customers the best experience at the Bank.
• To provide quality customer services in accordance with the Bank’s policy and procedures.
• To recognise customers’ needs and develop new business for the Bank to achieve sales target.
• To support all designated areas within the branch operations where service or assistance is required.

Assistant Customer Service Officer -What You'll be Doing:

Process

• To accurately complete or input data and make amendments on screen and records.
• To maintain Clear Desk policy.
• To keep clear records of transactions/processes.
• To exercise due diligence and care in handling transactions.

People

• To ask for help and support where necessary.
• To maintain good teamwork and work relationships with colleagues and other departments.

Customer

• To have full understanding of the products and services before selling them to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• To ensure customers are made aware of all the product details by signing the agreement.
• Resolve customers’ queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity.
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

Assistant Customer Service Officer -The Skills You'll Need to Succeed:

• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.