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Box Office Assistant, Edinburgh Science Festival
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Box Office Assistant
Job summary
A cultural event organization seeks a dynamic and enthusiastic Box Office Assistant for the Edinburgh Science Festival. This temporary, fixed-term role requires excellent customer service skills and a passion for engaging with visitors. Responsibilities include assisting with ticket purchases, providing exceptional support, and collaborating with the team in a fast-paced environment. This role offers an exciting opportunity to be part of a high-profile festival, with full-time hours from 4–19 April 2026 and training on 21 March 2026.
Qualifications
- Excellent customer service and communication skills are essential.
- Ability to work in a fast-paced, dynamic environment.
- Comfortable using technology, especially ticketing systems.
Responsibilities
- Assist customers with ticket purchases and enquiries.
- Provide exceptional customer service to ensure a positive Festival experience.
- Share information about events and exhibits at the festival.
- Collaborate with the Festival team to maintain efficient box office operations.
Skills
Tools
Edinburgh Science
Deadline: 17 February 2026 at 23:55
We're on the lookout for dynamic and enthusiastic Box Office Assistants to join our team for the upcoming Edinburgh Science Festival.
Pay: £12.60 per hour + holiday pay
Hours: Full-time
Duration: Temporary, fixed-term contract, 4–19 April 2026. Training on 21 March 2026 (Saturday).
Work Location: Edinburgh
As a Box Office Assistant, you'll be at the heart of the Festival, playing a crucial role in creating a seamless experience for our visitors. The role focuses on assisting customers making bookings over the counter, through our website and handling any telephone enquiries. In addition, you may be required to assist with sponsor and other complimentary ticket bookings.
This is an ideal opportunity for individuals who wish to build on their existing box office and customer service skills in a high-pressure Festival environment.
- Assisting customers with ticket purchases and enquiries.
- Providing exceptional customer service to ensure a positive Festival experience.
- Sharing information about the exciting events and exhibits at the festival.
- Collaborating with the Festival team to maintain efficient box office operations.
The Box Office team are based primarily in the National Museum of Scotland, Edinburgh. We operate a box office counter at this venue and operate a satellite telephone room. During the Festival, the Box Office is usually open 9:30am–5pm daily but occasionally stays open later for some events.
- You will have excellent customer service and communication skills.
- You are comfortable with technology, especially ticketing systems.
- A passion for our work and a friendly, approachable demeanour.
- You will also thrive in a fast-paced, dynamic environment.
- You will enjoy the flexibility to work evenings and weekends during the Festival period.
Ready to be a part of something extraordinary? Apply now and be a key player in bringing the wonders of science to life at Edinburgh Science Festival!
The deadline is Tuesday 17 February 2026 at 23:55.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.