Customer Care Manager jobs in United Kingdom

Join the Dandara Southern team as a Customer Care Manager!

Are you an organised and customer-focused professional looking to make a real impact? At Dandara, one of the UK’s leading independent property developers, we’re on the lookout for a Customer Care Manager to ensure every homebuyer receives exceptional support post-purchase. Join our team and help us deliver the high standards our customers expect. With over 12,000 properties delivered across the UK, this is a fantastic opportunity to join a company committed to excellence in customer satisfaction across our developments in Berkshire, Hampshire, and West Sussex.

What you'll be doing:

1. Lead & Inspire: Manage and support the Customer Care team to ensure the delivery of outstanding service.
2. Customer-Focused: Handle all post-occupation customer issues, ensuring resolutions meet quality standards.
3. Cross-Department Collaboration: Work closely with Construction, Technical, Commercial, and Sales teams to uphold NHBC standards, manage claims, maintain compliance and minimise customer care issues.
4. Smooth Handover Process: Organise home demonstrations and ensure defect resolution post-completion.
5. Operational Excellence: Oversee administration, IT systems, and compliance tracking to maintain a seamless customer journey.
6. Quality Assurance: Ensure remedial work meets NHBC warranty and technical standards.
7. Complaint Resolution: Own and manage all customer complaints, ensuring timely and effective responses.
8. Support Business Goals: Assist other departments in achieving high customer satisfaction ratings.

What you'll need:

1. Experience managing Customer Care teams in the housebuilding industry.
2. Strong problem-solving skills and ability to stay calm under pressure.
3. A proactive, can-do attitude with the ability to juggle multiple priorities.
4. Great interpersonal skills and a passion for delivering excellent service.

Why Join Dandara?

Since 1988, Dandara has been creating innovative homes and commercial properties that offer exceptional value without compromising on quality. With over 10,000 happy customers and more than 100 industry awards, we’re proud of what we’ve achieved - and we’re just getting started. As part of our team, you’ll enjoy:

1. Competitive Salary - depending on experience.
2. Generous Holidays - 25 days + bank holidays, plus an option to buy 5 more!
3. Annual Bonus - a discretionary performance-based bonus.
4. Pension Scheme - up to 5% employer-matched contributions.
5. Private Medical Insurance.
6. Life Assurance - 3x salary (option to increase to x4).
7. Employee Assistance Programme - 24/7 support for you and your family.
8. Exclusive Discounts - save on retailers, restaurants, gyms, holidays & more.
9. Electric Vehicle & Cycle to Work Schemes.

If you're dependable, driven, and passionate about providing customers a 5* service, we want you on our team! Join Dandara and be a part of something truly extraordinary.