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Customer Care Manager in London

Clearfield

London

On-site

GBP 40,000 - 60,000

30+ days ago

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Job summary

An established family-run contractor is looking for a dedicated customer care manager to oversee defect works across various residential projects. This role involves liaising with the head office and clients to ensure timely completion and documentation of jobs. The ideal candidate will possess strong communication and time management skills, with experience in customer care or finishing roles. Enjoy the benefits of a supportive work environment with a continuous stream of projects and access to a company van. If you are passionate about delivering excellent customer service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Company van

Continuous stream of work

Qualifications

  • Experience in customer care management or as a finishing foreman is essential.
  • Strong communication and time management skills are crucial.

Responsibilities

  • Liaise with head office for job sheets and plan weekly schedules with clients.
  • Ensure all jobs are completed and recorded efficiently.

Skills

Time management

Strong communication skills

Skilled in various trades

IT knowledge

SMSTS

First Aid

Job description

Clearfield are seeking a customer care manager for a family run main contractor covering various sites across the M25.

The projects will be spread across the M25 and will be carrying various defect works across completed new build residential projects.

The role will largely be liaising with head office for job sheets, then planning your week directly with clients/tenants to ensure all jobs are completed and recorded.

Experience in the same role, or finishing foreman will have transferable skills.

Key skills for the role include:

  1. Time management
  2. Strong communication skills
  3. Skilled in various trades with suitable tools
  4. IT knowledge for recording of job completions/job sheets
  5. SMSTS
  6. First Aid

The company are a family run business, with short reporting lines and clear communication throughout all levels to achieve work in a timely manner.

You will have access to a company van as well as a continuous stream of work across various projects.

Please contact Reece Harte on 07823354601 or apply direct via the advert.
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