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Customer Care Manager
Caralex Recruitment
Forest of Dean
On-site
GBP 60,000 - 80,000
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Job summary
An established industry player is seeking a dedicated Customer Service Manager to enhance client satisfaction in new home projects. This role involves direct interaction with customers to address their concerns and ensure that any issues are resolved efficiently. The ideal candidate will have a background in customer service within the housing sector, demonstrating strong problem-solving abilities and a commitment to quality service. Join a reputable housebuilder and play a key role in maintaining high standards of customer care and satisfaction in residential projects.
Qualifications
- Experience in a similar role within the housing sector is essential.
- Strong problem-solving skills and customer service orientation.
Responsibilities
- Manage customer issues related to new homes and oversee repairs.
- Visit customers' homes to diagnose and address defects.
Skills
Customer Service
Problem Diagnosis
Communication
Education
Experience in Customer Service Management
Job description
Caralex Recruitment Limited are recruiting on behalf of a well-regarded housebuilder based in Gloucestershire.
They are looking to appoint a Customer Service Manager to deal with customers of new homes and any problems that they have. The position will entail visiting the customers' homes, diagnosing defects and then overseeing any faults found being put right.
This role would suit a candidate who has worked in a similar role for a housebuilder, housing association or contractor dealing with new build residential projects.
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