Customer Service Manager jobs in United Kingdom
Customer Service Manager
Rise Technical Recruitment
Property & Client Services Manager
Turner Townsend
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Manager
Hollyfield Personnel Ltd
Retail Sportsbook Customer Service Manager
Entain plc
Connect with headhunters to apply for similar jobsInstallation & Customer Service Manager
Cranfield Aerospace
Front-End Customer Service Manager - Lead & Develop Teams
B&M Retail
Senior Customer Service Manager
ONECOM LTD
Client Services Manager
Sage Consulting Group
Client Services Manager — Lead Reception & Pet Care
PDSA
Strategic Client Services Manager (Hybrid/Remote)
Ipsum Utilities Limited
Client Services Manager
Ipsum Utilities Limited
Client Services Manager - Hybrid Care & Onboarding Lead
LONDON CARE LIMITED
Client Services Manager, EMEA
Control Risks
Client Services Manager: Expert Matching | Relocate to HCMC
Sage Consulting Group
Client Services Manager
AWC STAFF SERVICES LTD
Customer Service Manager
Morrisons
Customer Service Manager
Morrisons
Customer Service Manager
Morrisons
Customer Service Manager
Job summary
A prominent recruitment firm is seeking a Customer Service Manager in Greater London. This role involves leading a dynamic team and enhancing customer experiences through effective complaint resolution and process improvements. The ideal candidate should possess strong leadership skills and a commitment to professional development, ensuring high standards of customer satisfaction. Competitive salary and a range of benefits including life insurance and gym access are offered.
Benefits
Qualifications
- Experience in managing a customer service team.
- Strong leadership skills with a focus on team engagement.
- Proven ability to resolve customer complaints effectively.
Responsibilities
- Lead, train, and mentor the Customer Service team.
- Manage and resolve B2C complaints, including escalations.
- Monitor team performance and implement process improvements.
Skills
Customer Service Manager
Lambeth Vauxhall
£35,000 - £40,000 (DOE) + up to £42,000 max + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24 / 7 Gym + Canteen + Associate Equity Plan + Pension
Are you ready to lead a close-knit, high-performing customer service team in a fast-paced environment where no two days are the same?
Do you want to take your leadership skills to the next level with a company that values quality, supports progression, and rewards achievement?
This well-established company has been providing exceptional B2C service since 1998. They are highly focused on delivering excellent customer experiences while maintaining a collaborative, friendly, and fast-moving workplace. With a strong emphasis on career progression, team engagement, and professional development, employees are supported to grow their careers while making a real impact.
As a Customer Service Manager, you will lead a team of four experienced advisors, overseeing day-to-day operations, complaints handling, and process improvements. You will manage workloads, mentor and train staff, liaise with other departments, handle high-profile escalations, and ensure that customer complaints are resolved efficiently while maintaining high standards and customer satisfaction.
- Lead, train, and mentor the Customer Service team.
Manage and resolve B2C complaints, including escalations....
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.