Customer Service Manager jobs in United Kingdom
Customer Service Manager in London)
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Customer Service Manager - UK and Europe
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Customer Service Manager
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Job summary
A growing distribution business is seeking a passionate Customer Service Manager to lead their team in providing exceptional customer experiences. The ideal candidate will have over 3 years of experience in customer service, strong CRM and order management skills, with proficiency in Excel. This role offers a competitive salary and the chance to shape the future of the customer journey.
Benefits
Qualifications
- 3+ years' experience in a customer service role within a small business environment.
- B2B distribution experience is advantageous.
- Confidence working with data and excellent attention to detail.
Responsibilities
- Lead, support and develop a high-performing Customer Service Team.
- Oversee order processing, inbound communications, and CRM management.
- Track, analyze and report on Customer Service KPIs to drive team success.
Skills
Tools
Customer Service Manager
£36,000 - £38,000 + Bonus & Benefits
Greenford
Are you a passionate customer service leader who thrives in a fast-paced environment and enjoys making a real impact? This growing distribution business is seeking a driven Customer Service Manager to lead their customer service function and ensure every customer receives an exceptional experience.
- Lead, support and develop a high-performing Customer Service Team
- Be a key ambassador for the brand, maintaining reputation and customer satisfaction
- Oversee order processing, inbound communications and CRM management
- Track, analyse and report on Customer Service KPIs to drive team success
- Identify retention opportunities and support account growth through proactive engagement
- Manage escalations, courier partner relationships and delivery performance
- Provide sales support to Key Accounts and nurture inbound leads
- Continuously improve processes and systems to enhance service efficiency & customer loyalty
- 3+ years' experience in a customer service role within a small business environment
- B2B distribution experience (advantageous)
- Strong CRM and order management skills; Sage 50 experience beneficial
- Excellent communication skills and strong attention to detail
- Ability to multitask and remain organised under pressure in a fast-moving environment
- Confidence working with data - Excel proficiency is essential
- Languages such as French, German, Spanish or Italian would be a bonus!
- Competitive salary £38,000 - £40,000
- Performance Bonus
- Comprehensive Benefits
- The chance to shape the future of a growing team and customer journey
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.