Customer Service Manager jobs in United Kingdom
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Customer Service Manager
Job summary
A reputable manufacturer in the Midlands is looking for a Customer Services Manager to lead a team and enhance customer service delivery. The ideal candidate will have proven leadership experience in customer service or sales administration, with a data-driven approach to performance. Responsibilities include developing a high-performing team, improving processes, and ensuring quality service. This role offers autonomy, a supportive leadership team, and opportunities for growth within the company.
Benefits
Qualifications
- Proven leadership within customer service, internal sales, or sales administration.
- Background in electrical wholesale distribution or building products preferred.
- Strong data-driven mindset with experience in creating and analyzing performance reports.
Responsibilities
- Lead and develop a team of 8 across customer service and internal sales.
- Improve customer service processes and standard operating procedures.
- Create and track meaningful key performance indicators to drive performance.
Skills
Customer Services Manager Midlands
Up to 55000 Benefits Leadership Customer Excellence Process Improvement
Are you a straight-talking people-focused leader who thrives in a fast-paced customer-driven environment
Do you take pride in running a motivated team and love turning good service into exceptional service
If so this could be the perfect opportunity for you.
Were partnering with a respected manufacturer and distributor within the electrical and industrial supply sector .
Theyre a well-established organisation with around 60 employees known for high standards a no-nonsense culture and a commitment to customer satisfaction.
As Customer Services Manager youll lead a team of eight across sales administration and internal sales ensuring the department delivers a best-in-class experience for every customer.
Youll review and enhance processes and SOPs introduce data-led KPIs and create an environment where customer excellence ownership and accountability come naturally.
- Leading and developing a team of 8 across customer service and internal sales
- Reviewing and improving customer service processes and SOPs
- Creating and tracking meaningful KPI frameworks to drive performance
- Ensuring customers receive consistent efficient high-quality service
- Working closely with sales marketing and operations to improve communication and results
- Using data and insight to identify trends successes and areas for improvement
- Proven leadership within customer service internal sales or sales administration
- Background in electrical wholesale distribution or building products preferred
- Data-driven mindset confident creating and analysing reports to drive performance
- Straight but fair management style credible hands-on and accountable
- Excellent communication organisational and problem-solving skills
- Someone who values structure clarity and high standards
- Real autonomy to shape how customer service operates
- Visible senior role with direct impact on business performance
- Supportive leadership team that values results over politics
- Clear development and growth potential as the company expands
Location : Office-based in the West Midlands (commutable from Wednesbury Dudley Walsall Wolverhampton Birmingham)
Salary : Up to 55000 benefits
Interview Process : 2 stages
Craig McDonald 0
Manager
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
Salary : 45000 - 55000
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.