Jobs at ISS in United Kingdom

Compliance Manager

Contract: Healthcare

Location: London, EN2 8JL

Hours of work: 40

Contract Type: Permanent

This is a great opportunity to join NHS within its Healthcare section working on a key Compliance position.

The Compliance Manager is a key role tasked with ensuring that all contractual, legislative, statutory, and operational obligations are met across the contract. This includes adhering to the requirements of PFI contracts, ISS business systems, and Trust policies and procedures.

You will focus on maintaining high levels of performance, mitigating risks, and ensuring accurate, reliable, and timely information is available to support decision-making and continuous improvement.

You will lead the charge in maintaining robust audit processes and driving continuous improvement across service delivery, helping to mitigate risks and enhance overall performance.

By building strong relationships with stakeholders and fostering a culture of accountability, you will play a vital role in supporting operational excellence.

This role is not only about meeting standards but also about identifying opportunities for system and process innovation to improve compliance and efficiency.

This is a key appointment and the post holder must possess a sound 'intelligent user' knowledge of practical IT systems, along with the technical skills and competencies to manage the information process.

The Compliance Manager must have the inter-personal and communication skills necessary to ensure that service or contract breaches are identified, notified and any remedial actions required are undertaken in the appropriate notification line.

In addition to the above, the post-holder will co-ordinate and manage the Compliance (internal), Health & Safety, and monitor/audit Training functions of the site in order to reduce risk to employees and the organisation.

• Responsibility for the monitoring and reporting of Statutory and Legislative Compliance across the contract and for bringing this to the attention of managers and staff.
• Undertake research on technical matters pertaining to contractual or service compliance and liaise with internal experts as appropriate.
• Responsibility for monitoring of use of ISS internal business systems within the contract and ensuring compliance with the systems (as defined and measured by formal ISS central audits).
• Manage the process of carrying out site-instigated ISS audits, the Flag Audits and plan training/rectification actions by relevant Service Departments to improve audit scores.
• Assist Service Managers with the development of new systems, where appropriate, and site-specifying of standard ISS systems, where appropriate, with the involvement of ISS central Audit Department.
• Attend ISS, Project Co and/or Trust Compliance Meetings and Reviews and liaise as required.
• Attend an agreed random amount of Trust audits in relation to the Service Level Specifications.
• Attend Trust/Project Co Service Performance Reviews (as required).
• To record contractual variation Register/Requests.
• Report on as part of the Monthly Client Report the Audit Plan for National Cleaning Standards for the Nursing Staff.

• Focuses own and team's efforts on hard objectives and targets, prioritising as necessary.
• Prompts others in the team to formulate action plan to improve performance where necessary.
• Articulates long term ideas/solutions.
• Focuses on key issues and makes them clear for others.
• Reacts to client needs and develops appropriate solutions.
• Converts high level plans into detailed work programmes.
• Demonstrates persistence, energy and enthusiasm to overcome obstacles and achieve results for self and team.
• Distinguishes between activity and achievement when reviewing own and team's performance against set criteria and KPI's.
• Facilitates ideas for teams to consider.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com