Claims Handler jobs in United Kingdom
Claims Handler
Venatu Consulting Ltd
Claims Handler
Venatu Consulting Ltd
Claims Handler
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Claims Handler
Job summary
A leading recruitment agency is seeking an experienced Claims Handler to support clients through the insurance claims process. In this key role, you will manage a variety of claims across commercial and personal lines while ensuring compliance with FCA guidelines. Successful candidates will have previous experience in claims handling, possess strong IT and organisational skills, and deliver outstanding customer service. This is a full-time, permanent position based in WF5.
Qualifications
- Previous experience in a Claims Handler role with a broker or insurer.
- Knowledge of the end-to-end claims process.
- Understanding of basic insurance policy cover.
Responsibilities
- Manage claims across commercial and personal lines.
- Handle first notification of loss through to settlement.
- Validate claims against policy cover.
Skills
Education
Tools
Claims Handler
Location: WF5
Salary: £28,000 to £35,000 + bonus
Job Type: Full-time, Permanent
Venatu Recruitment are seeking an experienced Claims Handler to join our client based in WF5. This is a key role in the business supporting clients through the end-to-end insurance claims process while delivering outstanding customer service in line with FCA and company guidelines.
This role involves managing a varied caseload across commercial and personal lines, acting as a key point of contact for customers, insurers and loss adjusters, and ensuring claims are handled efficiently, accurately and compliantly.
- Manage claims across commercial and personal lines (including household, motor, liability, personal injury and commercial risks)
- Handle first notification of loss through to settlement
- Validate claims against policy cover and liaise with insurers, loss adjusters and recovery agents
- Provide clear advice to clients on claims progress, mitigation and policy response
- Identify complex, high-value or suspicious claims and escalate appropriately
- Maintain accurate claim files and records using IT systems
- Deliver exceptional customer service and manage queries professionally
- Ensure all activity complies with FCA regulations and company procedures
- Support complaints handling and provide management information when required
- Previous experience in a Claims Handler role with a broker or insurer
- Knowledge of the end-to-end claims process
- Understanding of basic insurance policy cover
- High attention to detail with strong organisational skills
- Ability to build effective relationships with clients and insurers
- Good IT skills, including Microsoft Office
- General insurance experience
- Experience using Open GI, Acturis or similar systems
- Cert CII qualification
Please note: Pre-employment checks, including criminal record and credit checks will be carried out if successful
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.