Customer Service Co-ordinator

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Job Title: Customer Service Co-ordinator

Location: Central London

Working Hours: Mon - Fri, 07:00 - 17:00 - 42 hours per week

We have an exciting opportunity for a Customer Service Coordinator to join our customer services team. The role will involve diary planning, scheduling engineers, arranging appointments with customers (telephone/email), quoting customers for maintenance contracts and repairs to their own equipment, raising rental orders and POs, whilst taking front line phone calls from customers and suppliers.

What you'll need:

• Excellent organisational skills
• Strong communication skills both verbally and written
• Accurate administrative skills
• Excellent customer service experience
• Feel comfortable liaising between customers, suppliers, and engineers.
• Adaptive and able to work under pressure.
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit, or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.