Customer Service Coordinator

• Opportunity to develop and progress within the role
• Reputable organisation with a great benefits package

About Our Client

Our client is a renowned player in the industrial/manufacturing sector. Despite being a large organisation, they manage to maintain a friendly, family-like atmosphere. They are based in Leeds and have a reputation for manufacturing high-quality products.

Job Description

• Coordinate all customer service activities, ensuring a high level of customer satisfaction.
• Manage customer queries and complaints, providing effective resolutions.
• Liaise with the manufacturing department to ensure timely delivery of products.
• Keep accurate records of customer interactions, transactions, and details of inquiries.
• Continuously improve customer service procedures, policies, and standards for the department and the company.
• Collaborate with sales team to develop efficient methods for handling issues with larger revenue customers.
• Assist in the training of new customer service employees.
• Participate in team meetings, providing insight and suggestions to improve company performance.

The Successful Applicant

A successful Customer Service Coordinator should have:

• Relevant educational qualifications, preferably in Business Administration or a related field.
• Proven experience in a customer service role within an industrial/manufacturing environment.
• Excellent communication, interpersonal, and organisational skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in using customer service software and databases.
• A keen eye for detail and a commitment to excellence.

What's on Offer

• An attractive salary in the range of £27.000 - £30,000
• A supportive company culture that values employee development.
• A generous holiday entitlement to ensure work-life balance.
• The opportunity to work in a large, respected organisation in the industrial/manufacturing sector.