IT Support Analyst

XMA; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job description

Leeds, West Yorkshire

Now Hiring: L1 Analyst Onsite EUC (Leeds + Surrounding Area)
Location: Customer Site (University of Leeds + 80-mile radius)
Contract: 12 Months (with potential extension)
Driving Licence Required

We're looking for a friendly, proactive IT Support Analyst to join our Helpdesk team onsite, providing deskside support, device installations, and assistive tech setup across Leeds and nearby areas. You will be the face of tech support for end users helping them stay connected and productive.

What You'll Be Doing:

1. Onsite device setup, hardware swaps, replacements, and handovers
2. Supporting users with assistive technology and accessibility
3. Working across multiple locations (up to 75 device installs)
4. Providing excellent customer service in person

What We're Looking For:

1. 1+ year of IT support experience
2. Strong communication skills and a positive attitude
3. Ability to work independently and as part of a team
4. Basic understanding of Linux, hardware builds, and troubleshooting
5. Full UK driving licence

Why Join XMA?

We offer industry-leading training, private medical for you and your family, 25+ days holiday, wellbeing support, flexible benefits (including an electric car scheme and gym discounts), generous bonuses, and plenty of recognition for great work.

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role.

Join us and be part of a diverse and supportive team where your skills and talents are valued.