Service Desk Analyst – Lyra Technology Group
Lyra Technology Group is seeking a Service Desk Analyst. You will be a key member of our IT Support Team, responsible for delivering first and second-line support across a broad spectrum of IT systems and services. Your goal will be to drive exceptional customer experiences by resolving incidents, fulfilling service requests, and supporting the wider IT operations through remote and onsite engagement.
About Lyra…
Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About CMS Group…
CMS Group is a well-established, fast-paced Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base across multiple industries worldwide. Our dynamic environment values proactive support, technical expertise, and an unwavering commitment to excellent customer service.
Your work as a Service Desk Analyst will include the following duties:
Our ideal Service Desk Analyst has the following qualifications:
The targeted base compensation for this role is 29,073 Pounds, plus an increase in salary on the weekend every month. The location of this role is in Ribchester, UK (Manor Court, Unit 6, Ribchester PR3 3XR, United Kingdom).
If you match the qualifications, we would love to review your application!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.