Service Desk Analyst

Austin Fraser; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job description

Join Our Team as a Service Desk Analyst!

Location: Warrington - fully office based while temping

Contract Type: Temp To Perm

Hourly Rate: £12.82

We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you!

What You'll Do:

As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include:

1. Handling incoming queries and issues with professionalism and efficiency.
2. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets.
3. Developing and nurturing strong relationships with customers.
4. Ensuring compliance with ITIL framework practises in your daily operations.
5. Collaborating with team members to deliver exceptional service under pressure.
6. Organising and prioritising your workload to meet agreed timescales.

What We're Looking For:

To excel in this role, you should possess the following skills and experience:

1. Proven experience in a client-facing IT environment.
2. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk.
3. Awareness of ITIL framework principles.
4. Excellent verbal and written communication skills.
5. Strong interpersonal skills that enable you to build rapport with customers.
6. A methodical, disciplined approach to your work.
7. Ability to work independently while still being a team player.
8. Basic understanding of service level agreements and third-party support agreements.
9. General knowledge of the Microsoft 365 suite.
10. Outstanding customer service and telephone handling skills.

Why Join Us?

At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team:

1. Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed.
2. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills.
3. Competitive Pay: Enjoy a competitive hourly rate of £12.82 as you contribute to our mission.
4. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter!

Ready to Make a Difference?

If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.