Service Desk Analyst Level 2

TN United Kingdom; Sandy; Hybrid; GBP 25,000 - 35,000; Full time

Job description

We are looking for a Service Desk Analyst Level 2 to join the Frontier team, based at Sandy on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.

You will provide 2nd line support, covering a large number of applications and systems in addition to handling escalation of issues within the team.

At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want to hear from passionate, enthusiastic people from any background. We work with a variety of technologies from front-end native and web applications through to the backend systems that hold our organisation together and the hardware they run on. We are a data-driven organisation. We are transforming our technology landscape and the way we work, and this is a fantastic opportunity to join a team at the start of a change journey. Join us to make a real and valuable difference as you build your career at Frontier.

The Benefits

• 25 days holiday per calendar year with option to purchase 5 more days
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• High degree of technical ability applied with great customer service
• Previous experience in a technology team Service Desk environment with a high interest in technology
• Works proactively across the Service Desk team and promotes collaboration
• Professional attitude
• Providing day-to-day support to existing technologies within the business as well as participating in the development and deployment of new technologies to the business
• Takes responsibility to ensure best practice is shared across the Service Desk team
• Proven attention to detail and commitment to recording information accurately
• Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk to the business
• Self-motivated and capable of working on own initiative as well as part of a team
• Full UK driving license

Your Role

As a Service Desk Analyst Level 2 your role will involve:

• Fulfilling the duty to ensure that Health and Safety remains our number one priority
• Setting exemplary standards
• Providing 2nd Line support covering a large number of applications and systems, customer administration and escalation of issues
• Providing technical mentoring to the 1st line (CSA & L1s) Service Desk team members
• Working with peers on the diagnostics and ownership of Major Incidents
• Preparation of computer hardware
• Ongoing development of your skills and expertise in the Service Desk
• Ensuring data protection is adhered to at all times
• Willingness to travel to sites when required
• Flexibility to work additional hours as required

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values Integrity, Customer First and Expertise or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.