German Speaking Customer Care Team Leader (Hybrid)

Job Description

German Speaking Customer Care Team Leader (Hybrid)

Location: St Neots, Hybrid only in the office once a week

Salary: £33,500 + Benefits

Client Profile:

Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.

Key Responsibilities:

• Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
• Lead a Team of Customer Care Administrators
• Coach and Develop a High Performing Team
• Resolve complex customer queries and complete follow-up actions.
• Use bespoke IT systems to resolve and process customer orders and queries.
• Carry out various channel quality reviews and help your team develop using a coaching approach.
• Conduct regular 1-1s and performance reviews
• At peak times, take calls and handle customer enquiries.
• Assist with Recruitment with Customer Care
• Collaborate with colleagues to help us be the best we can be.
• Develop product and process knowledge to continue providing excellent customer service.

Personal Specification:

• Previous Team Leader/Supervisor experience
• Passionate about delivering customer service.
• Fluent in spoken and written German and English.
• Willing to learn how to use a variety of bespoke IT systems.
• Positive and engaging communication skills.
• Flexible Coaching & feedback skills.
• Effective Change Leadership
• Ability to work in a team, ask for help and trust colleagues.
• Ability to prioritise a varied workload.
• Take ownership and drive Team Engagement
• Interpret department, team and individual metrics for continuous improvement.
• Problem-solving skills to take the initiative and develop your knowledge.

Working Days/Hours:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:

Week 1:

Monday / Tuesday - Working

Wednesday / Thursday - Off

Friday / Saturday - Working

Sunday - Off

Week 2:

Monday / Tuesday - Off

Wednesday / Thursday - Working

Friday / Saturday - Off

Company Benefits:

• Learning Hub
• Employee Assistance Program
• Pension Scheme
• Holiday Flexibility
• Gym Membership
• Monthly Products
• Exclusive Discounts
• Life Insurance