Customer Care Representative jobs in United Kingdom

Reference: P8JOB5815 | Specialist area: Customer Service | Sector: Printing

Our client is part of a global brand and due to continued growth, they need an account executive who has print experience to join their growing team and work between the client and production. Candidates must have an understanding of digital print, estimating, sheet fed, and reel to sheet. This role is an addition to their busy department and there is a great opportunity to progress in career. This role is full time 8am until 5pm Monday to Thursday and 8am until 2pm on Fridays.

1. Manage multiple clients' print requests
2. Estimate from their in-house estimating system and proof the artwork from clients against PO
3. Liaise with external suppliers and arrange print with them
4. Update clients on expected print production and delivery
5. Resolve complaints and manage the positive outcome
6. Keep track of orders currently at print and manage clients’ expectations
7. Liaise with warehouse whilst processing orders, checking restock levels, shipping requirements, booking in product, proof of deliveries