Customer Success Manager

Appficiency Inc.; London; Remote; GBP 30,000 - 60,000; Full time

Job description

At ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with ProvisionPoint is endless. While being a part of a new team, you will also be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.

The Grind

ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service/support roles) to join our growing support and delivery team. Our product is unique so the successful candidate will receive world-class product training, the opportunity to develop knowledge of the wider Microsoft 365 ecosystem and work towards Microsoft certifications.

The remote nature of the job provides a flexible working environment which can be easily adjusted to suit your personal circumstances. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and opportunities to travel to conferences. We are looking for someone who can work well in a fast-paced environment and is willing to make the role their own.

The Commitment

• Guide potential customers through a 30-day trial of the product
• Manage new customers and partners through the product onboarding process
• Encourage customers to uptake additional products where necessary
• Develop healthy customer/partner relationships
• Create and update the product knowledge base articles
• Support with marketing content, including blogs and webinars
• Evaluate and analyze customer needs and support requirements
• Act as a customer advocate to raise product feedback
• Troubleshoot issues and manage support ticket lifecycle
• Assist in account management for customer/partner renewals through the CRM

The Talent

• Excellent written and verbal communication skills
• Outstanding troubleshooting ability
• Effective organization and time management
• Ongoing desire to expand personal skill base
• Able to work independently and as part of a team
• Experience working for SaaS companies or Microsoft technologies
• Must be Dutch Speaking (Professional or Native level)