Cloud Account Executive - Service Cloud

Cloud Account Executive - Service Cloud

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Service Cloud (SC) is a cloud-based customer service application built on the Salesforce platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer's activity and using tools for field service, web chat, CTI, and social customer service. SC enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media. This helps make customer service frictionless, improves customer satisfaction scores, and reduces costs.

We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications. We are looking for two distinct profiles:

1. Service Engagement AE

This role focuses on the Contact Center and AI applications in customer service with a particular emphasis on Voice, Digital Engagement, and AI.

2. Field Service AE

This role centers on the Field Service applications, AI applications, and complementary solutions.

You will be responsible for selling our SC products across various industries, playing a pivotal role in showcasing their value and enabling organizations to transform customer experiences.

Required Skills and Qualifications:

• Demonstrated Success: Quota carrying, technology solution-based direct sales experience.
• Proven Track Record: Experience with Field Service or Service Engagement software.
• Account Planning Strategies: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell and cross-sell.
• Research and Discovery: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.
• Solutioning: Identify compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
• Customer Communication: Interact with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).
• Resource Application: Continuously run toward results using the full capabilities of available resources and tools.
• Team Selling: Align with the full capacities of the account team and partners to support the deal and customer success.

Preferred Skills and Qualifications:

• Excellent interpersonal and communication skills.
• Sales methodology education.
• Ability to develop cases and service requirements while crafting and leading strategic alliances.
• Ability to thrive in a fast-paced environment.
• Track record of consistently achieving or surpassing quota.
• Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives.
• Experience will be evaluated based on alignment with the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).