Assistant Customer Service jobs in United Kingdom

Job Description - Sales Manager (HOT0BHKQ)

Sales Manager (HOT0BHKQ)

The Waldorf Hilton, London Aldwych London WC2B 4DD

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality.” With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

The hotel features 298 Guest Rooms, including 19 suites, blending Edwardian “Du Siecle” with modern comfort, located in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Good Godfrey’s honours The Waldorf’s original house band – Howard Godfrey & The Waldorfians. With its dark oak paneling and 1920’s soundtrack, our guests journey back in time to the opulence and elegance of the Roaring ‘20s. With expertly crafted cocktails, our team blends history, flavour, and style for a timeless experience.

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career: your next position could be as a Food and Beverage Team Leader or Restaurant Supervisor
• Personal Development: programmes designed to support you at every step of your career
• A chance to make a difference: through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

Our Sales Manager will be an integral part of our hotel team, creatively developing our business and driving customer experience. A positive energy with a proactive attitude and able to demonstrate a passion for hospitality, sales and achieving challenging goals. As an advocate for our hotel, you will be at the forefront of our Sales activity and expanding customer connections.

• Become our hotel ambassador with a strong knowledge on our offering and product, effectively finding solutions to exceed customer expectations.
• A proactive networker with a focus on building and developing local and international contacts.
• Become an expert in the local market trends and competitor activity to identify new business.
• Engage in pro-active sales activities and networking events outside of the hotel in order to develop relationships with prospective customers and generate new leads and business.
• Opportunity to challenge the norm and develop creative ways to sell and promote the hotel.
• Showcase the hotel through innovative site inspections, sales events and familiarization trips.
• Drive sales across all market segments including Corporate, Meetings, Incentives, Consortia & Group.
• Manage and develop existing customer accounts to drive business into the hotel and to increase market/customer share in all revenue streams.
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
• Support with preparing company contracts in accordance with current business and pricing conditions.
• Work closely with the Director of Sales and the management team to create and implement sales strategy and business plan.
• Be present in weekly commercial meetings and show strong collaboration to develop the business.

What are we looking for?

• Positive energy and proactive attitude with a passion for hospitality, sales and achieving challenging goals.
• Exceptional communication skills with strong ability to connect with people, lead through the sales process, negotiate and close deals.
• Thrives off meeting new people and building new relationships.
• Commitment to delivering excellent customer service.
• Ability to work in a fast paced environment and under own initiative.
• Previous experience in a sales/customer facing role with a proven track record of success and customer satisfaction.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.