puestos de Technical Author en Emiratos Árabes Unidos

Joud Coffee is a homegrown specialty coffee brand in Abu Dhabi, scaling fast across multiple outlets and production workflows. To grow without losing quality, we need world-class documentation that makes execution consistent, auditable, and easy to train.

We’re hiring a Technical Writer / Documentation Lead to own and build our documentation library: SOPs, recipe specs, batch sheets, checklists, food safety records, and training-ready content. You’ll work closely with Operations, R&D, QA/Food Safety, and Training to capture “how we do things” and turn it into clear, practical, version-controlled documents that teams actually use.

• Lead the end-to-end creation of an organized SOP + recipe documentation system (structure, templates, naming, versioning, approvals).

• Convert real operations into clear documentation by shadowing teams, interviewing SMEs, and mapping workflows (CPU/central kitchen + outlets).

• Write and maintain:

  • SOPs / Work Instructions (step-by-step, tools, timings, safety, QC points)

  • Recipe specification sheets (grams, yields, method, assembly, holding, reheating, plating, photos)

  • Production/batch sheets and prep lists

  • Opening/closing procedures, cleaning schedules, maintenance checklists, logs

• Embed HACCP / food safety thinking into documents (hazards, CCPs, critical limits, monitoring, corrective actions, verification, recordkeeping).

• Ensure documents are simple, visual, and operational (quick-read formats, flowcharts, photos, check boxes).

• Maintain a review cycle: keep content current as menus/processes change; manage revisions and distribution so outlets always have the latest version.

• Support Training by converting SOPs into LMS-ready content (micro-lessons, assessments, sign-offs).

Must have

• Strong writing/editing skills in clear, simple English (operations-ready, not “corporate”).

• Ability to translate messy real-world workflows into structured, consistent documentation.

• High attention to detail and strong organizational skills (version control, document governance).

Preferred / Advantage

• Prior experience in F&B, QSR/café operations, central kitchen/production, or food manufacturing.

• Knowledge of HACCP, food safety systems, audits, and compliance documentation.

• Comfortable working on-site in kitchens/cafés (observations, photo capture, testing steps).

• Arabic is a plus.

• Comfortable with Google Docs/Sheets (or MS Office).

• Bonus: Canva/Figma/Lucidchart, Notion/Confluence, LMS tools (or similar).

• Hands-on, collaborative, and able to push work forward independently.