Technical Account Manager jobs in United States

Role Code: SS011AE

Job Title: Account Manager

Hours: 40 hours a week (Monday - Friday, 9:00 AM - 6:00 PM)

Job Type: Full-time, on-site: Dubai office (Dubai Investment Park 1)

Responsible for: Managing & Growing Accounts

About Social Station Agency

Social Station Agency is a creative and marketing agency in Dubai, helping businesses achieve their marketing goals through innovative solutions. We're a passionate and collaborative team seeking a talented Account Manager to join us!

Job Summary

Are you a results-oriented professional with a passion for building strong client relationships? As an Account Manager, you'll manage a portfolio of clients, develop and implement effective marketing campaigns, and become a trusted advisor.

Required Skills

Technical Skills Requirements

• +5 years of professional experience in managing B2B accounts

• Excellent customer relations management

• Proven modern project management skills (or willingness to learn)

Marketing Skills Requirements

General knowledge of creative and digital business:

• Branding

• Web Design & Development

• Social Media Marketing

• Copywriting

• Content Writing

• Artificial Intelligence for Marketing

• Digital Marketing General Knowledge is a plus

Soft Skills Requirements

• Strong internal and external communication skills

• Presentation skills

• Emotional intelligence

• Solid time-management skills

• Attention to details

Academic Requirements

Business, marketing, media, communication, or any relevant degree.

Additional Skills

Knowledge of modern project management tools such as Nifty.pm

Language Skills

• English

• Tagalog

• Arabic

Leadership Competencies

• The ability to work effectively in teams and collaborate with team members and stakeholders is a must.

• Strong capability to work independently and manage tasks on your own.

• Permanent support by a reliable, rock-solid backup and close supervision from your line manager.

• Continuous guidance from our talent growth manager.

• Commitment to the principle: ''Teamwork makes the dream work.''

Job Responsibilities

I. Account Management: Manage a portfolio of existing clients and develop new business opportunities to grow the client base, increasing the client portfolio by 2-3 clients each month.

II. Client Relationships: Foster strong relationships with clients and act as a trusted advisor, providing expert guidance on cloud computing best practices and technology trends.

III. Collaboration: Collaborate with cross-functional teams, including technical teams and product teams, to ensure client success and satisfaction with our cloud offerings.

IV. Presentations and Discussions: Lead client presentations and discussions to drive adoption and usage of cloud services, educate clients on new cloud-related products and services, and respond to client inquiries and requests.

V. Metrics Tracking: Track and report on key account metrics, including revenue and customer satisfaction, and use this information to drive continuous improvement.

VI. Industry Knowledge: Stay up-to-date on industry trends and developments in marketing, and use this knowledge to drive new business and improve client engagement.

VII. Customer Success: Ensure client success by working closely with them to achieve their goals, address any issues or concerns, and help them maximise the value of their marketing investments.

VIII. Feedback Loop: Gather client feedback to inform product development and service enhancements.

IX. Risk Management: Identify potential risks in client relationships and develop strategies to mitigate them.

Learning & Development Support

• Access to world-class Account Management training and courses

• Access to advanced premium AI tools to boost work performance

• Access to premium language correction tools to improve your work outcomes

• Modern project management platform and work environment

• Continuous supervision and support

Compensation & Benefits

We offer a competitive salary and benefits package, daily supervision and guidance, and a flexible, fun, and transparent work environment.

Notes

If we missed an essential offering that makes a difference in your work results, we’d love to hear from you!

Hiring Process & Policy

I. Applications are strictly accepted via our website career portal only.

II. No applications will be considered via LinkedIn messages, WhatsApp, or phone calls.

III. All relevant applications will be reviewed.

IV. Only shortlisted candidates will be contacted.

V. Interviews:

• 1st round: Virtual screening interview - via Google Meet

• 2nd round: In-person interview

Important Note: To apply for this position, you must be eligible to work in the UAE and currently reside in the UAE.

Join our team of superstars and make a difference!