Hospitality Management jobs in United Arab Emirates

We are seeking an experienced and professional Lead Server to join our upscale dining establishment in Dubai, United Arab Emirates. As a Lead Server, you will be responsible for overseeing the dining room operations, ensuring exceptional customer service, and leading a team of servers to deliver an outstanding dining experience.

• Supervise and coordinate the activities of the serving team during each shift.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness.
• Train and mentor new servers, providing guidance on service techniques and restaurant policies.
• Resolve customer complaints and address any issues that arise during service.
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Manage reservations and seating arrangements to optimize dining room capacity.
• Conduct preshift meetings to brief staff on daily specials, events, and any changes in procedures.
• Assist in inventory management and placing orders for supplies as needed.
• Maintain a thorough knowledge of menu items, specials, and wine pairings to make informed recommendations to guests.
• Ensure adherence to UAE hospitality standards and cultural norms in guest interactions.

• 3-5 years of experience in high-end restaurant or hospitality settings.
• Previous leadership or supervisory experience in food service.
• Excellent customer service skills with a focus on creating memorable dining experiences.
• Strong leadership abilities and experience in team management.
• Effective communication skills in English; knowledge of Arabic or other languages is a plus.
• Proven problem-solving and conflict resolution abilities.
• Proficiency in POS systems and restaurant management software.
• High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred).
• Current Food Safety Certification and Alcohol Service Certification.
• In-depth knowledge of fine dining etiquette and service standards.
• Familiarity with diverse cuisines and wine pairings.
• Understanding of UAE hospitality industry standards and cultural sensitivity.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand for extended periods and lift up to 25 pounds.

No

Full-time