Program Management Officer jobs in United Arab Emirates

Responsible for providing administrative support to the Health Information Management Department along with its sections, specifically by providing support to the HIM Officer in day-to-day operations pertaining to a variety of Health Information Management functions, such as Release of Information, Chart Analysis, Data Analysis and Filing–Retrieval supervision. Also responsible for providing excellent customer services; processing actions; performing related day-to-day work in the Health Information Management Department.

• Contacting patients or their relatives in order to provide, obtaining, and clarifying information pertaining to requested medical reports
• Receiving release of information requests and directing patients to the speciality clinics
• Receiving, checking and registering all incoming release of information requests
• Receiving, registering and processing requests of medical reports pertaining to police cases
• Receiving and submitting inpatient reports
• Preparing receipt voucher for medical reports
• Applying established guidelines and policy governing the release of patient information

• Identifying the areas of medical records that are incomplete or inaccurate such as missing doctor’s signature on a discharge summary or missing pathology reports in the medical record, etc.
• Identifying delinquent documents in medical records and marking delinquencies and arranging records as per policy in the designated area
• Notifying concerned physicians of any incomplete records that need completion in timely manner and subsequently following up with them
• Identifying the inconsistencies in the medical documentation and discussing solutions for protecting the legal interest of the doctors, patients and organization, with the Officer
• Assisting physicians while completing their charts
• Preparing reports of incomplete medical records and list of medical staff failed to complete the records as per the medical staff by-laws
• Managing the list of deficient/delinquent medical records, which lists all physicians with incomplete and delinquent medical records by age of deficiency weekly
• Informing the reporting Officer, regarding problems related to completion of incomplete charts, analyzing the routine discrepancies in the system which result in the incompletion of charts and suggesting ways to solve those discrepancies

• Processing the day-to-day operations within the filing and retrieval section
• Executing appropriate scheduling of staff members in the respective sections and monitoring the workflow
• Notifying and following up on outstanding annual performance appraisal and probationary appraisal
• Assisting in any other relevant task that may be assigned
• Securing the filing room from unauthorized access
• Discussing with respective Officers before recommending solutions

• Gathering the data needed for all the data analysis to be carried out in the department/section on a timely basis through various modes
• Extracting data from Cerner and tabulating it onto relevant templates
• Performing first level accuracy and quality checks on the data collected and contacting the data resources in cases of inconsistencies
• Entering the collected data into excel sheets in a readable and accessible manner
• Transferring the excel sheets and other data templates to the database
• Assisting in the analysis of data collected from various sources
• Assisting in calculation of all statistical rates and ratios which are required for reporting
• Preparing the simpler daily, monthly and annual reports
• Preparing the simpler reports for Health Authority Abu Dhabi covering statistics related to all services provided by the facility

• Maintaining quality and developmentMaintaining & Promoting Health Information Management
• Working cooperatively with other Clinical & Non-Clinical staff to ensure data integrity and validity.
• Performing administrative support duties to facilitate the work
• Receiving telephone calls and visitors to the counter regarding enquiries of medical reports
• Utilizing all of computerized applications
• Ordering and restocking office supplies
• Photocopying documents as needed
• Record keeping for essential day-to-day work
• Sending and receiving information via fax machine
• Oversee health information management operations in the department
• Reporting any Information Technology related problems to IT support desk and following-up for resolutions
• Assuming responsibilities of immediate Health Information Management officer in his/her absence
• Providing customer service and support
• Responding to verbal and written inquiries in a timely manner
• Providing technical expertise in identifying potential issues pertaining to medical records
• Discussing with Health Information Officers before recommending solutions after obtaining and verifying information
• Contributing to team effort
• Attending regular meetings held by the department/section as appropriate
• Establishing and maintaining good communication and relations with staff and gaining cooperation from the team

• Qualification :
• Special Certificate :
• Required: 1-2 years experience within a similar role
• Desired: Experience in large healthcare facility