Program Management Officer jobs in United Arab Emirates

The leader in assistance and insurance solutions in the areas of international health, assistance, automotive, and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries.

This role is in the International Health division, which serves well-known brands such as Allianz Care, Nextcare, and Medi24. The International Health line provides international health, life, and disability insurance, along with reinsurance and administrative services to a diverse customer base, including multinational companies, IGOs, NGOs, private individuals, families, and students.

Our mission is to ensure customers have access to quality healthcare through support, care, and a commitment to go the extra mile. We aim to be a global health partner, providing fast, simple access to advice, treatment, and value.

The Policy Management Officer will operate in a dynamic environment, managing a portfolio of corporate clients. This role involves acting as the company's representative, working with colleagues to exceed client and broker expectations in contract administration and renewal.

• Be a strong team player with excellent communication skills.
• Be flexible and eager to learn new skills.
• Respond to internal and external client requests via email within 24-hour SLAs, handling over 50 emails daily and additional tasks.
• Serve as the main contact for assigned group schemes, Sales Managers, and brokers.
• Build positive, professional relationships with internal and external clients.

• Demonstrate cooperation and contribute to a positive work environment.
• Follow procedures related to anti-corruption, fraud, complaints, and data protection.
• Aim for first-time resolution in communications.
• Manage markets effectively according to team needs.

• Customer & Market Excellence: Strive for excellence, continuous improvement, and simplicity.
• Collaborative Leadership: Empower teams, develop people, and share best practices.
• Entrepreneurship: Seize opportunities, innovate, and take responsible risks.
• Trust: Act with integrity, honor commitments, promote diversity, and act transparently.

• Bachelor's Degree.
• Administrative experience in a customer-focused role.
• Ability to work under pressure with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).

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