Jobs at Serco Group plc in United Arab Emirates

Make a difference every day.
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by 'Bringing National Visions to Life'.

Join Us in Transforming the Future of Emergency Services, Defence, and Security in Abu Dhabi.
Serco Middle East, in partnership with our local joint venture partner, is leading an ambitious transformation in Abu Dhabi to establish a National Champion in Emergency Services, Risk, Resilience, Training, and Defence and Security Advisory. We’re assembling a top-tier management team to drive this mission, setting strategies, building operational capabilities, and executing sustainable growth across these critical sectors.

1. Manage and lead the commercial and contracts team, ensuring active participation in monitoring, reviewing, and challenging all commercial negotiations across the company.
2. Provide input into key commercial deliverables, including modelling, sensitivity analysis, assumptions, financials, structures, risks, rewards, terms, innovative solutions, and price.
3. Continue the evolution of best practice contracts capabilities, educating Sector Managing Directors, Contract Managers, and functional department heads.
4. Resolve complex commercial and contractual issues through innovative arrangements that remain compliant with applicable legal and contractual constraints.
5. Ensure that relevant risks are identified and allocated appropriately in commercial paperwork.
6. Deliver a good industry practice standard contracts administration function (post-signature).
7. Manage all contract variation and amendment mechanisms, relief, compensation, and contractual correspondence.
8. Support, manage, and advise on contractual disputes and litigation through to conclusion.
9. Create alignment with the procurement team regarding flow down of risk, terms, and requirements from customer contracts into supply side facing strategic, complex, and high-value sub-contracts.
10. Build strong relationships with key internal senior stakeholders and customers.
11. Ensure proper commercial relationships are maintained with all customers.
12. Manage the business’ commercial and contracts team to ensure career development and optimal use of team skills.
13. Ensure procedures and key controls remain fit for purpose, reflecting legislative and regulatory requirements.
14. Ensure team members are aware of key financial risks and opportunities.
15. Support the optimum use of Company’s toolsets (e.g., CPM, CMA, SharePoint).
16. Ensure all legally binding documentation is properly filed and recorded.
17. Demonstrate an understanding and adoption of the company’s values.

1. A minimum of 10 years’ experience in a commercial contracts role.
2. Manager that provides a professional service to the organisation.
3. Experience working across a large, complex, and diverse business unit/division.
4. Extensive knowledge and experience of drafting, negotiating, agreeing, and executing a wide range of commercial contracts.
5. Knowledge and experience in commercial contracts support subjects such as bonds and guarantees, insurances.
6. Experience in risk identification and management.
7. Advanced understanding of key components of contracts, terms, and conditions.
8. Experience in bidding, commercial dialogue, and negotiating large complex bids.
9. Staff management experience.
10. Operational support experience.

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package that includes:

• Competitive monthly pay and allowances.
• Comprehensive medical insurance and life insurance.
• Competitive leave benefits.
• Annual airfare allowance for expat colleagues.
• A supportive work environment with a positive Safety-First culture.
• Access to wellbeing programs and platforms.
• Vast array of career paths for growth and variety.

At Serco, we believe there is a place here for everyone. Our workplace culture embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees. Serco is committed to Equal Employment Opportunities and ensuring the safety of all employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.