• Answer incoming technical support calls, chats, and emails.
• Identify the severity of cases by asking the right questions, analyzing, and allocating them appropriately based on their severity.
• Provide technical support for hardware, software, and network issues.
• Maintain and troubleshoot office IT systems, including computers, printers, and networks.
• Ensure data security and system backups are in place.
Interested candidates please submit your application through Jobstore.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.